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Assistant Retail Manager

2 months ago


Jacksonville, Florida, United States Community Choice Financial Family of Brands Full time

Position Overview: As an Assistant Retail Manager, you will leverage your customer service and leadership skills to deliver an exceptional experience for our clients, presenting a diverse range of products tailored to their requirements.

Key Responsibilities:

  • Collaborate closely with the Store Manager to enhance your leadership capabilities in a practical setting, guiding our Customer Service Representatives and contributing significantly to team performance.
  • Provide outstanding customer service throughout the entire loan process by educating clients and offering recommendations aligned with their financial needs.
  • Manage account oversight, including collection communications and recovery strategies, while prioritizing customer satisfaction to mitigate losses and charge-offs.
  • Foster customer relationships and execute daily inbound and outbound call initiatives to generate new business, sustain store profitability, and enhance brand loyalty.
  • Ensure compliance with Company policies and procedures, as well as local, state, and federal regulations, to maintain a productive work environment.
  • Utilize your personal vehicle for essential Company tasks, including bank deposits, throughout your workday.
  • Monitor and uphold the cleanliness and appearance of both internal and external store environments, addressing basic facility needs and coordinating maintenance services.
  • Adapt effectively in a dynamic environment, managing multiple tasks efficiently to meet both individual and team performance goals.
  • Maintain a full-time work schedule with consistent, in-person attendance, including weekends, with a minimum commitment of 40 hours per week.

Qualifications:

  • Minimum of one year of experience in customer service, sales, or retail.
  • Proficient in operating phone systems, Point of Sale, Microsoft Office, and other relevant software.
  • Ability to meet the physical demands of the role, including remaining stationary, transporting up to 25 pounds, and navigating the store environment.
  • Bilingual proficiency in English and Spanish is advantageous and may be required for specific locations.

Benefits:

  • Comprehensive training program for new hires.
  • Access to an extensive learning management system featuring e-learning modules and professional development programs.
  • Opportunities for performance-based career advancement.
  • Multiple medical insurance options, including free telemedicine and medical spending account (HSA/FSA) choices.
  • Traditional and Roth 401(k) retirement plans with a generous Company matching program.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, and more.

Company Commitment: The Community Choice Financial Family of Brands is dedicated to fostering an inclusive workplace free from discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law.