Customer Service Representative
5 months ago
**Customer Service Representative**
** Newark, CA 3 weeks ago Be among the first 25 applicants**
** Welcome back**
Sign in to save **Customer Service Representative** at **NTS - National Technical Systems**.
Manages a book of inactive/dormant customer orders where CRD is unknown, CRD is >60 days out or there has been no activity on the project within the last 30 days and no activity scheduled in the next 60 days. Will be primarily focused on working with customers to schedule their waiting order with NTS. Manages the inactive/dormant projects to get them to an active state for the lab to work. Coordinates hand off of a dormant to active Project with the lab Program Manager. Provides the level of customer engagement required by type of project and specific customer to ensure the customer's needs and expectations are met. Acts as a customer service representative and focuses on creating a positive customer experience.
**RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:**
Performs duties with the use of standard SOPs.
Ensures production tests are turned over for scheduling at the earliest possible date. Works with operations to expedite testing through the facility. Follows standard practices and procedures in managing order book. Builds productive internal and external working relationships. May be responsible for submitting "closing cost" COSs and related invoice. Primarily repeat work, multiple Customer phone calls and emails based on the provided directions and training.
Is primary point of contact for customer questions and scheduling for Dormant Projects. Communications (emails and phone calls) are at set intervals and also as determined by customer need. In constant contact with customers and helping to drive a positive customer experience.
Takes complete ownership of projects within book of business. Ownership entails:
1) Fulfilling our commitments and customer needs
2) Delivering projects to operations in a timely manner to ensure schedule commitments can be met (CRDs and PDDs)
3) Understanding project success means ensuring the project is handed off to the Program Manager at the earliest possible date
4) Providing customers with the expected amount of communication
5) Coordinating the flow of work to the facility on dormant projects with Customers and Department Managers
6) Consistently using the best practices of order book management
7) Establishing collaborative and mutually supportive relationship with those responsible for operations
8) Striving to help operations to be successful
9) Striving to help customer have the best experience with NTS possible
10) Manage the quality of backlog by issuing "closing" cost COSs/Invoices and then down booking the project
**REQUIRED EDUCATION/SKILLS/EXPERIENCE:**
1 - 3 years of customer service experience required.
Must be organized and practice time management.
Must have strong communication skills to work with different internal partners and customers.
Applies company policies and procedures to resolve routine issues.
Basic MS office skills. Basic VLab and ERP skills.
* Effective communication (phone/email), able to type efficiently, requires full time desk work.
** Job function**
Customer Service Turn on job alerts Customer Service Representative in Newark, CA
Sign in to easily apply to **Customer Service Representative** - **NTS - National Technical Systems** with your saved information. Customer Service Representative
NTS - National Technical Systems Newark, California, United States
** Customer Service Representative**
****
Pinole, CA 2 weeks ago ** Customer Service Representative**
****
Ripon, CA 6 hours ago ** Customer Service Representative**
****
Santa Rosa, CA 3 days ago ** Customer Service Representative**
****
Hayward, CA 2 weeks ago Apply Now ** Customer Service Representative**
****
Corte Madera, CA 1 week ago ** Customer Service Representative - The Village at Corte Madera**
****
Corte Madera, CA 2 weeks ago ** Customer Service Representative - Industrial Market**
****
Concord, CA 2 days ago ** TSA Customer Service Representative**
****
South San Francisco, CA 14 hours ago ** FT Customer Service Representative (Bilingual English and Spanish)**
****
Oakland, CA 1 day ago Apply Now ** Customer Service Part Time**
****
Dublin, CA 2 days ago ** Customer Service Supervisor**
****
Pleasant Hill, CA 1 week ago ** Customer Service Representative**
****
San Jose, CA 2 weeks ago ** Customer Service Representative**
****
Menlo Park, CA 1 week ago ** Temporary Customer Service Representative**
****
Ripon, CA 6 hours ago ** TSA Customer Service Representative**
****
Menlo Park, CA 2 weeks ago ** Customer Service Representative - FT & PT**
****
Daly City, CA 2 weeks ago Apply Now ** FT Customer Service Representative (Bilingual English and Spanish)**
****
San Rafael, CA 1 day ago Apply Now ** Customer Service Part Time**
****
Cotati, CA 2 days ago ** TSA Customer Service Representative**
****
Pleasant Hill, CA 1 week ago ** FT Customer Service Representative (Bilingual English and Spanish)**
****
Oakland, CA 1 week ago Apply Now ** Customer Service Part Time**
****
Union City, CA 2 days ago ** TSA Customer Service Representative**
****
Sunnyvale, CA 2 weeks ago ** FT Customer Service Representative (Bilingual English and Spanish)**
****
Santa Rosa, CA 1 week ago Apply Now ** Customer Service Part Time**
****
San Jose, CA 2 days ago ** TSA Customer Service Representative**
****
Sunnyvale, CA 6 days ago ** Customer Service Part Time**
****
Livermore, CA 2 days ago ** TSA Customer Service Representative Part-time**
Campbell, CA 14 hours ago ** Customer Service Part Time**
Lodi, CA 2 days ago ** TSA Customer Service Representative Part-time**
Fremont, CA 14 hours ago ** Customer Service Part Time**
Fairfield, CA 2 days ago ** TSA Customer Service Representative Part-time**
Santa Rosa, CA 1 week ago ** Customer Service Part Time**
San Bruno, CA 2 days ago ** TSA Customer Service Representative Part-time**
South San Francisco, CA 1 week ago ** Customer Service Part Time**
Vacaville, CA 2 days ago ** TSA Customer Service Representative Part-time**
Menlo Park, CA 1 week ago ** Customer Service Part Time**
San Jose, CA 2 days ago Sign in to create your job alert for Customer Service Representative jobs in Newark, CA . **Youre signed out**
**Sign in for the full experience.**
-
Customer Service Representative
2 weeks ago
Newark, Delaware, United States PeopleShare Full timeCustomer Service Representative Job DescriptionPeopleShare is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Newark, DE. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...
-
Customer Service Representative
2 weeks ago
Newark, Delaware, United States Taghleef Industries Full timeJob Title: Customer Service RepresentativeThe Customer Service Representative is a key member of our team, responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve customer issues and complaints in a professional and...
-
Customer Service Representative
4 weeks ago
Newark, Delaware, United States Taghleef Industries Full timeJob Title: Customer Service RepresentativeAt Taghleef Industries, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring a high level of customer satisfaction and service quality.Key Responsibilities:Takes initiative to...
-
Customer Service Representative
2 weeks ago
Newark, Delaware, United States PeopleShare Inc Full timePeopleShare is seeking a skilled Customer Service Representative to join their team in Newark, DE. This role involves providing exceptional customer service and support to clients in a fast-paced environment.The ideal candidate will have 2 years of recent experience as a Customer Service Representative in a call center or office setting. They will be...
-
Customer Service Representative
4 weeks ago
Newark, New Jersey, United States Superior Plus Full timeCustomer Service RepresentativeAt Superior Plus, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues promptly and professionally, and ensuring that our customers have a...
-
Customer Service Representative
3 weeks ago
Newark, Delaware, United States PeopleShare Full timeJob Title: Call Center RepresentativeWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at PeopleShare. As a Call Center Representative, you will be responsible for handling incoming customer calls, updating client accounts, and scheduling services for HVAC technicians.Key Responsibilities:Handle incoming...
-
Customer Service Representative
1 month ago
Newark, New Jersey, United States FastSigns Full time{"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at FASTSIGNS, you will be the initial point of contact for current and prospective customers. Your primary goal is to provide exceptional customer service, ensuring that every interaction is positive and memorable.Key SkillsExcellent...
-
Customer Service Representative
3 weeks ago
Newark, Delaware, United States Delaware River & Bay Authority (DRBA) Full timeCasual E-ZPass Customer Service RepresentativeJoin the Delaware River and Bay Authority (DRBA) team as a Casual E-ZPass Customer Service Representative. This role is perfect for individuals who enjoy interacting with customers and providing excellent service.Key Responsibilities:Provide exceptional customer service to E-ZPass customers, responding to...
-
Customer Service Representative
2 weeks ago
Newark, New Jersey, United States State Farm Insurance Full timeCustomer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy...
-
Customer Service Representative
1 week ago
Newark, New Jersey, United States Jackmont Hospitality Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Jackmont Hospitality. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key Responsibilities: Greet incoming and departing...
-
Customer Service Representative
4 weeks ago
Newark, Delaware, United States Horizon Services Full timeCustomer Service RepresentativeHorizon Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Provide...
-
Customer Service Representative
3 months ago
Newark, United States TopBuild Full timeCustomer Service Representative page is loaded **Customer Service Representative** locationsNewark, CA time typeFull time posted onPosted 7 Days Ago job requisition idR-106255 **We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, youll be proud to be a part of a company...
-
Customer Service Representative
2 weeks ago
Newark, Delaware, United States PeopleShare Inc Full timeCustomer Service Representative OpportunityPeopleShare is seeking a highly skilled and service-driven Customer Service Representative to join our team at a family-owned and operated HVAC company in Newark, DE. This company has experienced significant growth in recent years and is looking for a talented individual to support their continued success.Key...
-
Customer Service Representative
2 weeks ago
Newark, Delaware, United States Conduent Full timeCustomer Service RepresentativeConduent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries...
-
Customer Service Representative
1 month ago
Newark, Ohio, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
4 weeks ago
Newark, California, United States San Diego Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues...
-
Customer Service Representative
4 weeks ago
Newark, United States MMC Group Full time**Job Details** **Call Center** Customer Service Representative Newark, NJ Posted: 2/28/2022 Job Description Job ID#: 52589 Job Category: Call Center Position Type: *W2 Duration: CTH Positions Available: 23 **Setting up interviews for Bilingual Customer Service Representatives in Newark, NJ to start 3/38/22** Setting up Zoom interviews for Bilingual Customer...
-
Customer Service Representative
2 weeks ago
Newark, Delaware, United States The Lyons National Bank Full timeCustomer Service RepresentativeThe Lyons National Bank is seeking a Customer Service Representative to join our team in the Newark Branch. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Accept deposits and cash checks within approved authority and...
-
Customer Service Representative
4 weeks ago
Newark, New Jersey, United States Fresh Form Draft Full timeJob Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team at Fresh Form Draft. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and providing information about our...
-
Customer Service Representative
3 days ago
Newark, Delaware, United States U-Haul Full timeCustomer Service Representative Job DescriptionAre you a people person looking for a rewarding career? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your...
