Customer Service Representative

2 weeks ago

Schaumburg, United States Central Garden & Pet Full time

Description

Are you looking for the next step in your career path in customer service and account management? Are you looking to join a hard-working, dynamic team that is dedicated to exceeding customer expectations? The Central Life Sciences (CLS) business unit of Central Garden & Pet is dedicated to improving the health, well-being, and the protection of companion animals, economic animals, plants, stored grains and the environment. We are currently seeking a Customer Service Representative to partner with our sales team to deliver superior customer service to his/her assigned accounts. This career opportunity is based out of our Schaumburg, IL office. We work a hybrid schedule of Tu-Wed-Th in the office and Monday & Fridays from home. Please see our websites www.central.com and www.centrallifesciences.com for additional company information. MEASURES OF SUCCESS
  • Coordinate required resources to facilitate successful order fulfillment from order receipt to customer dock through accounts receivable
  • Represent customer for assigned accounts throughout the organization
  • Coordinate return authorization with customers
  • Coordinate and administer Sales/Marketing programs, pricing, and distribution policies
  • Monitor inventory requirements against customer order demand and provide customer notification late shipment/short shipment/pricing verification/product availability/ship date/arrive date
  • Investigate and resolve customer claims and complaints; maintain appropriate documentation trails
  • Manage and resolve customer deductions, maintain documentation for finance
  • Create and update customer address book records; establish new customer profiles
  • Support sales through account management, customer visits, accounts receivable
  • Provide sales support, including: customer correspondence, open order reporting, inventory reporting, and customer call backs
  • Coordinates monthly performance measurements for key accounts
  • Participates in developing customer and department-specific process improvements
  • Utilize troubleshooting and time management skills to exceed customer expectations
IDEAL CANDIDATE ATTRIBUTES
  • Minimum three years of complex customer service experience required
  • Superior experience with SAP or ERP experience preferred (prior implementation experience a plus) and Microsoft Office
  • Excellent decision-making and priority setting
  • Superior organizational ability and flexibility
  • Strong customer orientation; participates in team culture
  • Experience with quality-based management programs
  • Manufacturing background preferred
WORK ENVIRONMENT This position is based in a quiet, professional (but not stuffy), corporate office environment. We wear jeans on Fridays and host celebratory activities throughout the year Our office is located within the Schaumburg Corporate Center, which offers many amenities including an on-site fitness center, convenience center, deli-style restaurant, dry cleaners, hair salon, and covered parking. BENEFITS PACKAGE & EMPLOYEE PROGRAMS:
  • Comprehensive Medical, Dental, and Vision Insurance
  • Free Life and Disability Insurance
  • Health and Dependent Care Flexible Spending Accounts
  • 401k with 3% company match and annual employer discretionary contribution
  • Paid vacation, holidays and sick time
  • Employee Assistance Program
  • Access to thousands of free online courses
  • Discounts on cell phones, movie tickets, gym memberships, and more
  • Education Assistance (both college degrees and professional certifications)
  • Referral Program with cash bonus
  • Access to on-demand pay
  • Paid parental leave
Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2023 net sales of $3.3 billion, Central is on a mission to lead the future of the Pet and Garden industries. The Companys innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro, Aqueon, Cadet, Farnam, Ferry-Morse, Four Paws, Kaytee, K&H, Nylabone and Pennington, strong manufacturing and distribution capabilities and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California and has 6,700 employees across North America and Europe. Visit www.central.com to learn more. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

  • Customer Service Representative

    3 weeks ago

    Schaumburg, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    6 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...

  • Customer Service Representative

    2 months ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob Description Have you worked in corporate America and crave a more genuine culture?Do you have an upbeat personality combined with the ability to remain grace under pressure?Do you love to help people while delivering stellar customer service in every interaction? If this sounds like you, take the next step in your career.Join the U.S....

  • Customer Service Representative

    1 month ago

    Schaumburg, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Schaumburg, ILIndustry: ManufacturingPay: $22 - $24 per hour (based on experience)Job Description: We are seeking enthusiastic and detail-oriented Customer Service Representatives to join our client's team. The positions focus on email-based customer interactions, order...

  • Customer Service Representative

    3 weeks ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob DescriptionDo you enjoy talking with people on the phone?Do you have an upbeat personality combined with the ability to remain graceful under pressure? If this sounds like you, take the next step in your career.Our Ideal CandidateWe are on the lookout for a positive, highly motivated Customer Service Representative to joinour team with a...

  • Customer Service Representative

    4 days ago

    Schaumburg, Illinois, United States Hunter Foundry Machinery Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hunter Foundry Machinery. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate responses to their inquiries, and resolving any issues that may...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working closely with our internal teams to drive business growth.Key...

  • Customer Service Representative

    3 months ago

    Schaumburg, United States Innovation Group North America Full time

    Job DescriptionJob DescriptionSalary: This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity,...

  • Customer Service Representative

    6 days ago

    Schaumburg, Illinois, United States Misumi USA Full time

    About the RoleMisumi USA is seeking a highly skilled Customer Service Representative to join our team in our Schaumburg Corporate office. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess quotations and sales orders,...

  • Customer Service Representative

    4 days ago

    Schaumburg, United States Beacon Hill Full time

    A manufacturing company located in Schaumburg is looking for a temporary-to-hire Customer Service Representative to add to their growing team. They are seeking an exceptional customer experience emphasizing core values of teamwork, integrity, and accountability.ESSENTIAL FUNCTIONS:Assist customers by answering questions about our products and recommend new...

  • Entry Level Customer Service Representative

    3 weeks ago

    Schaumburg, United States Diamond Heritage Inc Full time $38,000 - $50,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Representative

    4 months ago

    Schaumburg, United States Hunter Foundry Machinery Full time

    Job DescriptionJob DescriptionThe Manufacturing Company is seeking a Parts Support Customer Service Representative to add to our team in Schaumburg, IL.Requirements:Ensure the timeliness and accuracy of customer service responses via email and telephone.Order entry, quotation preparation, expediting open orders (backorder monitoring using positive...

  • Customer Service Representative

    6 days ago

    Schaumburg, Illinois, United States Lennar Homes Full time

    Job SummaryLennar Homes is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will play a critical role in ensuring the satisfaction of our homeowners by providing exceptional support and resolving any issues that may arise.Key ResponsibilitiesProvide timely...

  • Customer Service Representative

    3 months ago

    Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...

  • Fantastic Customer Service Representative

    3 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...

  • Fantastic Customer Service Representative

    4 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    Job DescriptionJob DescriptionIn 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a...

  • Fantastic Customer Service Representative

    2 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a philosophy applied to every area of...

  • Fantastic Customer Service Representative

    2 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Central Garden & Pet. As a key member of our sales support team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate order fulfillment from receipt to customer delivery, ensuring...

  • Customer Service Representative

    1 week ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...