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Key Accounts Customer Success Manager
2 months ago
Your Title: Key Accounts Customer Success Manager
Job Location: Portland, OR; Westminster, CO; Remote - US
Our Department: Construction Enterprise Solutions
Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. We are looking to build out a new Key Accounts team and are searching for a Key Accounts Customer Success Manager for Trimble’s Construction sector. We are searching for a creative CSM who is proactive, highly driven, and experienced in Customer Success and/or Account Management. Come join us
The Key Accounts Customer Success Manager will focus on empowering the success of their assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. This CSM will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all internal Trimble product lines, and drive adoption and utilization of their solutions.
What You Will Do
Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
Develop and demonstrate a strong working knowledge of Trimble’s Construction solutions and communicate the value of our products to our customers
Build and document deep understanding of your customers and their business needs, goals, and challenges
Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy
Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
Grow and expand customer product adoption and revenue
Identify risk as well as growth/expansion opportunities
Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
What Skills & Experience You Should Bring
Must have 4+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction, or related applications
Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions
Emotional intelligence - actively listen & understand root cause of issues and how to identify solutions that meet the customer's needs
Executive presence - build positive relationships with decision makers, executive sponsors and end users
Ability to work cross-functionally to represent the Voice of the Customer
Exceptional communication and presentation skills (both written and verbal)
Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
Be innovative, persuasive, creative, and have a genuine curiosity in the customer’s business Goal and results-oriented, optimistic, embraces change and leads with a growth mindset
Proficiency in Salesforce and G-Suite highly preferred
About Our Construction Enterprise Solutions Sector
We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).
Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble’s capabilities in a streamlined and integrated way.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Bonus Eligible?
No
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
AskPX@px.trimble.com
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