Current jobs related to Customer Success Manager - Portland - Brandlive

  • Customer Success Manager

    2 weeks ago

    Portland, Oregon, United States LHH Recruitment Solutions Full time

    LHH Recruitment Solutions is seeking a dedicated and experienced Customer Success Manager to join our global client's team. This position is essential in ensuring both B2C and B2B customers have a fantastic experience, driving both increased sales and customer retention. We are seeking candidates with at least three years of experience in a similar role who...

  • Customer Success Manager

    3 months ago

    Portland, United States VETRO FiberMap® Full time

    Job Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...

  • Customer Success Manager

    2 weeks ago

    Portland, Oregon, United States VETRO FiberMap® Full time

    Job Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap® is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a...

  • Customer Success Manager

    6 months ago

    Portland, United States VETRO FiberMap® Full time

    Job Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...

  • Customer Success Manager

    2 weeks ago

    Portland, Oregon, United States VETRO FiberMap® Full time

    Job Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and innovation,...

  • Customer Success Manager

    5 days ago

    Portland, Maine, United States VETRO FiberMap® Full time

    Job Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap® is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and...

  • Customer Success Manager

    4 weeks ago

    Portland, Maine, United States HighByte Full time

    About the RoleWe are seeking a highly motivated and organized Customer Operations Lead to join our team at HighByte. As a key member of our customer success team, you will be responsible for supporting the growth and success of our customers, driving business expansion, and fostering strong relationships with our clients.Key ResponsibilitiesCustomer Renewal...

  • Customer Success Manager

    2 weeks ago

    Portland, Oregon, United States LHH Recruitment Solutions Full time

    Job OverviewLHH Recruitment Solutions is seeking a highly skilled Customer Success Manager to join our global client's team. This role is crucial in ensuring both B2C and B2B customers have a positive experience, driving increased sales and customer retention.The ideal candidate will have at least three years of experience in a similar role, with a strong...

  • Customer Success Manager

    3 weeks ago

    Portland, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Customer Success Manager Salary: $26-$29.80 per hourLocation: 100% remote (must live on the West Coast of the US to be considered)Duration: 6 month contract, with a possibility of converting to a permanent positionSchedule: Full-time, Monday through Friday Job Description:LHH Recruitment is seeking a dedicated...

  • Enterprise Customer Success Manager

    4 weeks ago

    Portland, United States WEX Full time

    Enterprise Customer Success Manager Position Overview: As an Enterprise Level Customer Success Manager in the healthcare industry, you will be a key player in ensuring the success and satisfaction of our enterprise-level clients. Your role will involve establishing and nurturing strategic relationships with high-level stakeholders within our customers'...

  • Senior Customer Success Manager

    1 month ago

    Portland, Oregon, United States Unite Us Full time

    About the Role:Unite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve their business objectives with Unite Us. This role requires a strong understanding of customer needs, a passion for healthcare and social care, and...

  • Enterprise Customer Success Manager

    4 weeks ago

    Portland, Maine, United States WEX Full time

    Enterprise Customer Success ManagerPosition Overview:As a key member of our healthcare team, you will play a critical role in ensuring the success and satisfaction of our enterprise-level clients. Your primary objective will be to establish and nurture strategic relationships with high-level stakeholders within our customers' organizations.Your role will...

  • Senior Customer Success Manager

    1 month ago

    Portland, Oregon, United States Unite Us Full time

    About the RoleUnite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer and Community Success team, you will be responsible for ensuring our customers and community-based organizations achieve their business objectives with Unite Us.Key ResponsibilitiesManage and grow a book of business for...

  • Customer Success Account Manager

    4 weeks ago

    Portland, United States Canapii Limited Full time

    Canapii are recruiting for a Customer Success Account Manager to help support a fast-growing, leading and highly respected virtual and hybrid event solution provider. We are looking for someone who is passionate, ambitious, motivated, and confident! Role and Responsibilities: You will be working in a fast-paced ‘start-up’ environment alongside an...

  • Senior Manager Customer Success Management

    2 months ago

    Portland, United States Fusionops Full time

    Senior Manager Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete endtoend experience customers have with FusionOps from their perspective. This position serves a critical function as you’re the primary owner of the recurring relationship with...

  • Senior Manager Customer Success Management

    4 weeks ago

    Portland, United States Fusionops Full time

    Senior Manager Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete endtoend experience customers have with FusionOps from their perspective. This position serves a critical function as you’re the primary owner of the recurring relationship with...

  • Senior Manager Customer Success Management

    6 days ago

    Portland, Oregon, United States Fusionops Full time

    Senior Manager Customer Success ManagementFusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function as you're the primary owner of the recurring relationship with...

  • Senior Manager, Customer Success Management

    4 weeks ago

    Portland, United States FusionOps Full time

    Senior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team.  This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring...

  • Hunter Panels Customer Success Manager

    4 weeks ago

    Portland, United States Carlisle Construction Materials Full time

    Carlisle Construction Materials (CCM) is seeking a passionate Customer Success Manager to join our Customer Service team at our Hunter Panels Headquarters located in Portland, ME. The Customer Success Manager is responsible for the strategic and operational effectiveness of the Customer Service Team across one or more of our business brands. The Order...

  • Customer Success Revenue Operations Manager

    4 weeks ago

    Portland, Oregon, United States ZoomInfo Technologies LLC Full time

    Job Title: Customer Success Revenue Operations ManagerWe are seeking a highly skilled Customer Success Revenue Operations Manager to join our team at ZoomInfo Technologies LLC. As a key member of our Revenue Operations team, you will play a critical role in driving customer success and revenue growth.Key Responsibilities:Develop and maintain the Customer...

Customer Success Manager

2 months ago

Portland, United States Brandlive Full time
Job DescriptionJob DescriptionSalary:

Who We Are:

At Brandlive, we’re building the webinar and video broadcasting platform for enterprise. Have you ever noticed that most webinars, town halls, or even key events can feel a little dull? And decades behind what we watch on social media or streaming apps? We’re here to change that. So we asked ourselves “What if work content could look and feel as engaging as Netflix or HBO? And what if anyone could make it?” That’s why Fast Company named Brandlive a 2021 top 50 most innovative company in the world. We’re a small team that cares about collaboration, encourages curiosity, celebrates technical excellence and is driven by careful attention to detail and planning for the future. We believe that diversity in perspectives and experiences are key to building great technology and a thriving team. 



Role Description:

As a Customer Success Manager at Brandlive, you will play a pivotal role in enhancing client relationships and driving successful business outcomes. Your primary responsibilities include developing and executing strategic account plans, maintaining and renewing a portfolio of strategic accounts, and addressing client issues with a proactive and consultative approach. You will collaborate closely with both internal teams and clients to ensure high-quality service delivery, problem resolution, and alignment with client business goals. This role demands a proactive and solution-oriented mindset, with a strong focus on client satisfaction, relationship management, and continuous improvement.


Key Responsibilities:

Customer Success Management Function

  • Execute a variety of client engagement functions in order to improve client capabilities and overall client relationships, and to support successful fulfillment of client business goals and outcomes; while ensuring adherence to established company and departmental policies and procedures
  • Client Engagement & Strategy: Develop and implement strategic account plans to support client business goals, including Get-Well Plans, Remediation Plans, and Executive Business Reviews (EBRs). Maintain and renew a portfolio of Brandlive accounts, driving growth through renewals, upsells, and new opportunities to achieve annual quota
  • Issue Resolution & Problem-Solving: Proactively address and resolve client issues by coordinating with internal stakeholders and implementing remediation plans. Analyze client program performance to offer consultative advice and ensure timely resolution of problems
  • Client Satisfaction & Relationship Management: Build and maintain strong client relationships by scheduling weekly/monthly standing meetings, hosting EBRs, and providing exceptional service. Keep up-to-date with client business goals and provide feedback on improving service levels.
  • Internal Collaboration: Partner with internal teams to align on client business goals, address concerns, and manage revenue-impacting issues. Ensure effective communication and coordination across departments to enhance service delivery.
  • Continuous Improvement: Stay informed about industry best practices and client success strategies. Provide feedback and recommendations for process improvements to reduce recurring issues and enhance client satisfaction.

Problem Resolution

  • Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
  • Respond with a sense of urgency to problems escalated by client or internally
  • Escalate to management any situation outside the employee's control that could adversely impact the services being provided
  • Place the highest priority on providing quality service by ensuring the unique needs of internal/external customers are met
  • Ensure quality resolution and thorough and accurate documentation of issues
  • Provide analysis and feedback to management and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
  • Participate in creating, administering, and continuously updating procedures for resolution of all related issues

Client Satisfaction

  • Establish an excellent working relationship with assigned clients and continuously strive to improve the level of overall service that Brandlive is providing
  • Schedule and host standing weekly / monthly client meetings in order to identify issues and make recommendations on how to eliminate future occurrences
  • Proactively schedule, quarterback and execute quarterly client Executive Business Reviews (EBR’s), ensuring all internal and external coordination and leveraging cross-departmental contributions
  • Serve as a client advocate for quality and delivery of service, ensuring all client or internal issues are followed through to resolution in a timely manner
  • Maintain current and up-to-date knowledge of clients’ business goals, KPI’s, and OKR’s to ensure successful client business outcomes are achieved
  • Escalate to management any situation outside the CSM's control that could adversely impact the service provided to the client or the clients overall success in using Brandlive products.
  • Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions
  • Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management

Client Relationships

  • Establish an excellent working relationship with clients, continuously striving to improve the business relationship and level of overall service Brandlive is providing
  • Proactively offer consultative advice to management, detailing how program may be enhanced
  • Ensure the unique needs of the client are understood and identify improvements needed to enhance business relationships, increase revenue, and exceed the client's expectations
  • Perform usage reconciliation and quality review of services working sessions with client at desired cadence
  • Perform regular product release notes review sessions with client to ensure their level or product knowledge is maintained and raise awareness of new feature /functionality
  • Review trends and customer complaints to evaluate efficiency of work flow and current methods and procedures
  • Identify trends indicating the need to revise existing methods and procedures

Team Interface/Customer Service

  • Establish and maintain a professional relationship with internal/external customers, team members and department contacts
  • Work effectively with team members across the organization to meet goals or complete tasks


Qualifications:

  • Bachelor's degree with a preferred course work focus in business administration, communication, project management, marketing, or another related field required. Equivalent work experience in a similar position may be substituted for educational requirements
  • Minimum 4 years increasingly responsible customer service, account management or client development experience required, including providing service to enterprise level clients
  • Minimum 2 years experience in preparing various business analyses preferred (e.g., Account Plans and Scorecards, SWOT analysis,  Communication Plans, EBR's, etc.)
  • Minimum 2 years experience being a project lead preferred
  • Intermediate knowledge of Word, PowerPoint, and Excel required
  • Ability to travel to clients. Travel opportunities would consist of roughly 10% of your time


Brandlive Inc. is an equal opportunity employer dedicated to workforce diversity. All
qualified applicants will receive consideration for employment without regard to
race, color, national origin, religion, age, sex, sexual orientation, gender identity,
disability, protected veteran status or any other characteristic or status protected by
law. Brandlive will conduct a background check on final candidates following a
formal offer of employment as a condition of employment. We will consider qualified
applicants with arrest and conviction records consistent with applicable law.


remote work