Current jobs related to Senior Manager, Customer Success Management - Portland - Aera Technology
-
Senior Manager, Customer Success Management
4 weeks ago
Portland, United States FusionOps Full timeSenior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring...
-
Senior Manager Customer Success Management
6 days ago
Portland, Oregon, United States Fusionops Full timeSenior Manager Customer Success ManagementFusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function as you're the primary owner of the recurring relationship with...
-
Senior Manager Customer Success Management
2 months ago
Portland, United States Fusionops Full timeSenior Manager Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete endtoend experience customers have with FusionOps from their perspective. This position serves a critical function as you’re the primary owner of the recurring relationship with...
-
Senior Manager Customer Success Management
4 weeks ago
Portland, United States Fusionops Full timeSenior Manager Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete endtoend experience customers have with FusionOps from their perspective. This position serves a critical function as you’re the primary owner of the recurring relationship with...
-
Senior Customer Success Manager
1 month ago
Portland, Oregon, United States Unite Us Full timeAbout the Role:Unite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve their business objectives with Unite Us. This role requires a strong understanding of customer needs, a passion for healthcare and social care, and...
-
Senior Customer Success Manager
1 month ago
Portland, Oregon, United States Unite Us Full timeAbout the RoleUnite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer and Community Success team, you will be responsible for ensuring our customers and community-based organizations achieve their business objectives with Unite Us.Key ResponsibilitiesManage and grow a book of business for...
-
Senior Manager Customer Success Lead
2 weeks ago
Portland, Oregon, United States Fusionops Full timeCustomer Success Manager Job DescriptionFusionOps is seeking an experienced Customer Success professional to join our team. This role is critical in ensuring the success of our customers and driving business growth.Key Responsibilities:Partner with customer executive sponsors, process leaders, account executives, supply chain excellence teams, and technical...
-
Senior Manager, Enterprise Customer Success Lead
1 month ago
Portland, Oregon, United States Content Square Full timeSenior Manager, Enterprise Customer SuccessAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve...
-
Senior Manager, Enterprise Customer Success Lead
4 weeks ago
Portland, Oregon, United States Content Square Full timeJob SummaryAs a Senior Manager, Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) in the Northwest Region. Your primary goal will be to foster strong relationships with key clients, guiding them from launch through ongoing support. You will work closely with the CSMs to enhance customer satisfaction,...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States LHH Recruitment Solutions Full timeLHH Recruitment Solutions is seeking a dedicated and experienced Customer Success Manager to join our global client's team. This position is essential in ensuring both B2C and B2B customers have a fantastic experience, driving both increased sales and customer retention. We are seeking candidates with at least three years of experience in a similar role who...
-
Senior Manager, Enterprise Customer Success Lead
2 weeks ago
Portland, Oregon, United States Content Square Full timeAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve revenue growth.Key Responsibilities:Leadership...
-
Customer Success Manager
3 months ago
Portland, United States VETRO FiberMap® Full timeJob Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States VETRO FiberMap® Full timeJob Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap® is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a...
-
Customer Success Manager
6 months ago
Portland, United States VETRO FiberMap® Full timeJob Title: Customer Success Manager Location: Remote, with headquarters in Portland, Maine. Company Overview: VETRO is a leading provider of innovative GIS (Geographic Information Systems) solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to...
-
Customer Success Manager
5 days ago
Portland, Maine, United States VETRO FiberMap® Full timeJob Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap® is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States VETRO FiberMap® Full timeJob Title: Customer Success ManagerLocation: Remote, with headquarters in Portland, Maine.Company Overview:VETRO FiberMap is a leading provider of innovative GIS solutions for telecom and broadband providers. Our platform empowers organizations to efficiently plan, build, and manage their fiber optic networks. With a commitment to excellence and innovation,...
-
Customer Success Manager
4 weeks ago
Portland, Maine, United States HighByte Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Operations Lead to join our team at HighByte. As a key member of our customer success team, you will be responsible for supporting the growth and success of our customers, driving business expansion, and fostering strong relationships with our clients.Key ResponsibilitiesCustomer Renewal...
-
Customer Success Manager
2 weeks ago
Portland, Oregon, United States LHH Recruitment Solutions Full timeJob OverviewLHH Recruitment Solutions is seeking a highly skilled Customer Success Manager to join our global client's team. This role is crucial in ensuring both B2C and B2B customers have a positive experience, driving increased sales and customer retention.The ideal candidate will have at least three years of experience in a similar role, with a strong...
-
Customer Success Manager
3 weeks ago
Portland, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionJob Title: Customer Success Manager Salary: $26-$29.80 per hourLocation: 100% remote (must live on the West Coast of the US to be considered)Duration: 6 month contract, with a possibility of converting to a permanent positionSchedule: Full-time, Monday through Friday Job Description:LHH Recruitment is seeking a dedicated...
-
Senior Community Manager
1 month ago
Portland, Oregon, United States Guardian Management Full timeJob DescriptionGuardian Management is seeking a highly skilled and experienced Senior Community Manager to join our team at The Bria, a 116-unit affordable apartment community in Portland, OR.The ideal candidate will have a minimum of three years of experience managing an affordable multifamily property and possess excellent attention to detail and...
Senior Manager, Customer Success Management
3 months ago
Senior Manager - Customer Success Management FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you’re the primary owner of the recurring relationship with our existing clients and facilitating effective internal communications across our FusionOps teams. Responsibilities: Partner with our customer executive sponsors, process leaders, account executives, supply chain excellence team, and technical teams for creating a strategic roadmap that helps map out the customer journey and planned achievement of our milestones/business goals. Be a primary supporter and contributor to all facets of the customer lifecycle, e.g. customer onboarding, change management, professional services, program management, support account executives, and renewals to achieve optimal customer satisfaction. Advisory level input for the implementation project team and monitor progress to ensure the success of the initial and ongoing deployments. Build ongoing strategic relationships with senior business and technology contacts, helping them to realize the full value of their FusionOps solution. Create and deliver regular Business Reviews with the customer to demonstrate the value they are receiving from their FusionOps solution. Develop renewal strategy to ensure customer is prepared and satisfied to renew on schedule. Work with our account executives and practice directors to advise customers on how to augment their use of FusionOps to other areas of the business and work with our internal sales team to develop and close these opportunities. Ultimately, this role will operate as a key trusted advisor for our customers and must be focused on the entire lifecycle journey for them. Manage all contractual, commercial, and financial aspects of customer relationships. Proactively track customer satisfaction and metrics achievement within our FusionOps preferred applications. Exude a passion for the advanced supply chain processes and SaaS platform integration capabilities to promote the cutting-edge solutions that FusionOps offers. Knowledge of the pharmaceutical supply chain and manufacturing supply chain echelons along with the complex cross-functional processes. Bring a positive, collaborative, team-oriented attitude to the office and your customers every day The ideal candidate has: 10+ years of functional understanding across diverse global supply chains is mandatory. 7+ years of experience partnering with business leaders during business process assessments, process reengineering implementations, and change management initiatives. 4+ years of experience with post-implementation stakeholder management within process excellence teams, management consulting, or at high-growth SaaS technology companies. Proficient understanding of the life sciences industry, pharmaceutical supply chains, and a good understanding of manufacturing. Strong software implementation project management skills with experience managing multiple, simultaneous customer accounts and deadlines. Demonstrable experience engaging customer executives and process leaders on business and technology strategy principles. Experience with process optimization approaches like Six Sigma, SCOR, Total Quality Management, Business Process Reengineering, etc. Passion for helping customers realize monetized business value from utilizing the FusionOps platform. Experience in customer satisfaction metrics survey development, dissemination, and retrieval (ex: NPS). Effectively worked with diverse, global peers and customer base. Ability and willingness to travel 10-20% of the time. Dazzling communication, presentation, and problem-solving abilities. BA/BS degree, Masters degree is preferred. Please send all qualified resumes to: richard.goldstein@fusionops.com #J-18808-Ljbffr
