Bilingual Call Center Representative
3 weeks ago
Job Type Full-timeDescriptionIn our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.Pay Rate: $50,000+ compensation opportunity (hourly/bonus).Position Schedule: This is a full-time position at our outbound call center. After initial training, varied daytime schedules are assigned, and a 39-hour work week is required. All representatives must work one evening per week (typically 12:00 pm - 9:00 pm EST) and one Saturday per month (normally 8:00 am - 3:00 pm EST). Offices are closed on Sundays and federal holidays.ResponsibilitiesUse skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.Ensure the security of customer information and regularly update reports.Understand state and federal laws about HIPPA and skip-tracing activities.Performs other related duties as required. Requirements Has prior call center, collections, or skip tracing experience/knowledge (preferred).Speaks fluent English and Spanish.Demonstrates excellent written and verbal communication skills.Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.Exhibits integrity and discretion in handling confidential medical information.Is a team player with a strong work ethic and a positive attitude.Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.Can pass a background check and drug screening (positive THC tests will not disqualify employment).Benefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insurancePaid time offVision insurance Salary Description $50,000 compensation opportunity (hourly/bonus).
-
Bilingual Call Center Representative
3 weeks ago
Tucker, Georgia, United States Best Foot Forward Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Bilingual Call Center Representative to join our team. As a key member of our outbound call center, you will play a critical role in helping patients utilize their existing insurance coverage.ResponsibilitiesUse skip tracing methods to locate and engage with health insurance members to help...
-
Bilingual Call Center Representative
2 weeks ago
Tucker, Georgia, United States BEST FOOT FORWARD SOLUTION SERVICES LLC Full timeJob DescriptionAt BEST FOOT FORWARD SOLUTION SERVICES LLC, we are seeking a highly motivated and detail-oriented Bilingual Call Center Representative to join our team. As a key member of our outbound call center, you will play a vital role in helping patients utilize their existing insurance coverage.Key Responsibilities:Use skip tracing methods to locate...
-
Call Center Representative
3 weeks ago
Tucker, Georgia, United States Georgia Retina Full timeJob Title: Call Center RepresentativeAt Georgia Retina, we are seeking a highly skilled and compassionate Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our patients, referring doctor offices, and pharmacies.Responsibilities:Answer incoming calls and...
-
Bilingual Call Center Representative
2 weeks ago
Tucker, Georgia, United States Best Foot Forward Full timeJob SummaryBest Foot Forward is seeking a highly motivated and detail-oriented Customer Engagement Specialist to join our outbound call center team. As a Customer Engagement Specialist, you will play a critical role in helping patients utilize their existing insurance coverage by using skip tracing methods to locate and engage with health insurance...
-
Call Center Representative
4 weeks ago
Tucker, Georgia, United States Georgia Retina Full timeJob Title: Call Center RepresentativeGeorgia Retina is seeking a highly skilled Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our patients and ensuring their needs are met promptly and professionally.Responsibilities:Answering Calls: Respond to incoming...
-
Call Center Representative
4 weeks ago
Tucker, United States Best Foot Forward Full timeJob Type Full-timeDescriptionIn our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful...
-
Call Center Representative
3 months ago
Tucker, United States Georgia Retina Full timeCompany Overview: Georgia Retina, one of the largest retina-only medical practices in the Southeast, continues to provide patients with the most advanced medical treatments available for retinal diseases and disorders. With over 200 years of combined experience, Georgia Retinas board-certified ophthalmologists offer world-class expertise and a personalized...
-
Call Center Representative
3 months ago
Tucker, United States Gainwell Technologies - HMS Holdings Corporation Full timeAs a Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. C Call Center, Representative, Customer Service, Retail, Healthcare, Skills
-
Bilingual Customer Service Representative
3 weeks ago
Tucker, Georgia, United States Insight Global Full timeCustomer Service Representative - Bilingual OpportunityInsight Global is seeking a highly motivated and organized Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and...
-
Bilingual Customer Service Representative
2 weeks ago
Tucker, Georgia, United States Insight Global Full timeJob Summary: We are seeking a highly motivated and organized Bilingual Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Bilingual Customer Service Representative
4 weeks ago
Tucker, United States Insight Global Full timePosition: Bilingual Customer Service Representative Location: Tucker, GA, 30084 Pay Rate: $18-$20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! GREAT Company Culture and Growth Opportunities! Part Time 20-25 Hour Weekly Hours of Operation: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient Will be opening and closing by...
-
Tucker, Georgia, United States Staff My Agency Full timeCustomer Service Representative - InsuranceWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...
-
Bilingual Customer Service Representative
4 weeks ago
Tucker, United States Insight Global Full timePosition: Bilingual Customer Service RepresentativeLocation: Tucker, GA, 30084Pay Rate: $18-$20 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!GREAT Company Culture and Growth Opportunities!Part Time 20-25 Hour WeeklyHours of Operation:Monday-Friday: 9am-6pmSaturday: 11am-6pmMust Haves:Self-sufficient – Will be opening and closing by themselvesBasic...
-
Bilingual Customer Service Representative
4 weeks ago
Tucker, United States Insight Global Full timePosition: Bilingual Customer Service RepresentativeLocation: Tucker, GA, 30084Pay Rate: $18-$20 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!GREAT Company Culture and Growth Opportunities!Part Time 20-25 Hour WeeklyHours of Operation:Monday-Friday: 9am-6pmSaturday: 11am-6pmMust Haves:Self-sufficient – Will be opening and closing by themselvesBasic...
-
Bilingual Customer Service Representative
4 weeks ago
Tucker, United States Insight Global Full timePosition: Bilingual Customer Service RepresentativeLocation: Tucker, GA, 30084Pay Rate: $18-$20 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!GREAT Company Culture and Growth Opportunities!Part Time 20-25 Hour WeeklyHours of Operation:Monday-Friday: 9am-6pmSaturday: 11am-6pmMust Haves:Self-sufficient – Will be opening and closing by themselvesBasic...
-
Tucker, Georgia, United States Staff My Agency Full timeCustomer Service Representative - Insurance IndustryStaff My Agency is seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...
-
Bilingual Customer Service Representative
3 weeks ago
Tucker, Georgia, United States Insight Global Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and organized Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Tucker, Georgia, United States Staff My Agency Full timeAre you a motivated and self-starting professional looking for a rewarding career with excellent income and growth potential? We seek an energetic and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative.Key Responsibilities: Establish and maintain customer relationships through prompt and accurate service...
-
Call center agent
1 month ago
Tucker, United States Randstad Full timeAs a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Schedule: 12pm-8:30pm Pay: $17.50-$18.50 salary: $17.5 - $18.5 per hour shift: Second...
-
Bilingual Insurance Customer Service Representative
2 months ago
Tucker, Georgia, United States Staff My Agency Full timeCustomer Service Representative - InsuranceWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Insurance. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Establish and...
