Bilingual Call Center Representative

2 weeks ago


Tucker, Georgia, United States Best Foot Forward Full time
Job Summary

We are seeking a highly motivated and detail-oriented Bilingual Call Center Representative to join our team. As a key member of our outbound call center, you will play a critical role in helping patients utilize their existing insurance coverage.

Responsibilities
  • Use skip tracing methods to locate and engage with health insurance members to help them utilize their health insurance benefits.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
Requirements
  • Prior call center, collections, or skip tracing experience/knowledge is preferred.
  • Fluent English and Spanish language skills.
  • Excellent written and verbal communication skills.
  • Strong computer skills and proficiency in Microsoft Office or related software/databases.
  • Integrity and discretion in handling confidential medical information.
  • Team player with a strong work ethic and positive attitude.
  • Exceptional time management skills, punctuality, and reliable transportation to and from work.
What We Offer

$50,000+ including bonus opportunity, a 39-hour work week, and a dynamic work environment.



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