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Bilingual Call Center Representative

1 month ago

Tucker, Georgia, United States BEST FOOT FORWARD SOLUTION SERVICES LLC Full time
Job Description

At BEST FOOT FORWARD SOLUTION SERVICES LLC, we are seeking a highly motivated and detail-oriented Bilingual Call Center Representative to join our team. As a key member of our outbound call center, you will play a vital role in helping patients utilize their existing insurance coverage.

Key Responsibilities:

  • Use skip tracing methods to locate and engage with health insurance members to help them utilize their health insurance benefits.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.

Requirements:

  • Prior call center, collections, or skip tracing experience/knowledge is preferred.
  • Fluent English and Spanish language skills are required.
  • Excellent written and verbal communication skills are essential.
  • Strong computer skills and proficiency in Microsoft Office or related software/databases are necessary.
  • Integrity and discretion in handling confidential medical information are required.
  • A team player with a strong work ethic and positive attitude is essential.
  • Exceptional time management skills, punctuality, and reliable transportation to and from work are required.

Benefits:

  • 401(k) plan with matching contributions.
  • Dental insurance.
  • Flexible schedule.
  • Health insurance.
  • Paid time off.
  • Vision insurance.