Bilingual Insurance Customer Service Representative

2 weeks ago


Tucker, Georgia, United States Staff My Agency Full time
Customer Service Representative - Insurance Industry

Staff My Agency is seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
  • Establish and maintain strong relationships with customers, providing prompt and accurate service.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain accurate records and reports, ensuring timely and thorough updates to management.
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.
Requirements:
  • Excellent interpersonal and communication skills, with the ability to work effectively with diverse customers and colleagues.
  • Bilingual - Spanish required, with the ability to communicate fluently in both languages.
  • Property & Casualty license (must be able to obtain).
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Self-motivated and proactive, with a strong commitment to customer service and team success.

Staff My Agency offers a competitive salary, paid time off, 401k match, and opportunities for growth and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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