Bilingual Call Center Representative
6 days ago
Job Summary
Best Foot Forward is seeking a highly motivated and detail-oriented Customer Engagement Specialist to join our outbound call center team. As a Customer Engagement Specialist, you will play a critical role in helping patients utilize their existing insurance coverage by using skip tracing methods to locate and engage with health insurance members.
Key Responsibilities
- Use skip tracing methods to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
- Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
- Ensure the security of customer information and regularly update reports.
- Understand state and federal laws about HIPPA and skip-tracing activities.
- Perform other related duties as required.
Requirements
- Prior call center, collections, or skip tracing experience/knowledge is preferred.
- Speaks fluent English and Spanish.
- Demonstrates excellent written and verbal communication skills.
- Maintains strong computer skills and is proficient in Microsoft Office or related software/databases.
- Exhibits integrity and discretion in handling confidential medical information.
- Is a team player with a strong work ethic and a positive attitude.
- Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
- Can pass a background check and drug screening.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation
$50,000 compensation opportunity (hourly/bonus).
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