Guest Service Agent

2 months ago

Santa Fe, United States Auberge Resorts Full time

**Guest Service Agent (Santa Fe, NM)**

**Our Company & Our Property**

Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

**Role Summary**

Join our team as a Guest Service Agent for Bishop's Lodge, serving the needs of the business, our guests, and our colleagues by transporting guests virtually anywhere they like to go any time. Provide prompt, courteous, and efficient handling of all incoming calls, keep track of guests requests, follow up to ensure satisfactory service and assistance for outgoing calls.

$15/ hour

**Core Responsibilities**

Please note that this is not an exhaustive list of everything that needs to be done Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are: * Follow up with guests to ensure their requests or problems have been met to their satisfaction.

* Receive, record, and relay messages accurately, completely, and legibly.

* Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.

* Accept and record wake-up call requests and deliver them to the appropriate department.

* Answer, record, and process all guest calls, requests, questions, or concerns.

* Follow up with guests regarding satisfaction with guest-related issues.

* Assist other employees to ensure proper coverage and prompt guest service.

* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences, and acting on them whenever possible.

* Address guests' service needs in a professional, positive, and timely manner.

* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

* Thank guests with genuine appreciation and provide a fond farewell.

* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

* Develop and maintain positive and productive working relationships with other employees and departments.

* Partner with and assist others to promote an environment of teamwork and achieve common goals. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.

* Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.

* Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

* Forward calls to Front Desk during breaks, at night, or whenever the phones are unattended.

* Thoroughly understand safety procedures and have numbers to the Police, Fire, and Telephone Repair departments.

**Skills and Abilities**

* Ability to clearly and pleasantly communicate in English, both orally and in writing, using proper spelling and grammar, with guests, co-workers, and management to their understanding, both in person and by telephone.

* Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

* Ability to interact in a polite, professional, and engaging manner upon encountering resort guests, whether on the grounds of the resort, while working a resort function, upon entering or leaving from work, or at any other time.

* Ability to work a flexible schedule that may include evenings, weekends, and holidays.

* Ability to be a clear thinker and remain calm in emergency situations.

**Required Qualifications**

* 1-year experience in the same or similar role.

* Experience in a luxury environment is preferred.

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich peoples lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

*Bishop's Lodge is an Equal Opportunity Employer, M/F/D/V. Bishop's Lodge provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bishop's Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

Department: Rooms

This is a non-management position

This is a full time position

  • Guest Service Agent

    2 months ago

    Santa Fe, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsSanta Fe, NM time typeFull time posted onPosted 2 Days Ago job requisition idR11535 Position starts at $15.00 per hour!Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a...

  • Guest Services Agent

    3 months ago

    Santa Fe, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Santa Fe, NM, US Property Name: La Quinta by Wyndham Santa Fe Req Id: 13402 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Santa Fe location in Santa Fe , New Mexico . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...

  • Guest Services Agent

    2 months ago

    Santa Fe, United States Ojo Spa Resorts Full time

    Job Type Part-time Description Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and...

  • Guest Services Representative

    2 days ago

    Santa Fe, New Mexico, United States Ojo Spa Resorts Full time

    {"title": "Guest Services Agent", "description": "Experience the Best of Ojo Caliente Mineral Springs Resort & SpaAs a Guest Services Agent, you will be the face of our resort, providing exceptional service to our guests and ensuring their stay is nothing short of unforgettable. With a passion for hospitality and a commitment to excellence, you will be...

  • Guest Service Agent

    4 months ago

    Santa Fe, United States Drury Hotels Full time

    Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More....

  • Guest Services Representative

    3 days ago

    Santa Fe, New Mexico, United States Wyndham Hotels & Resorts Full time

    Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at La Quinta by Wyndham Santa Fe. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide attentive, courteous, and efficient service to...

  • Guest Service Agent

    2 months ago

    Santa Monica, United States Viceroy Hotel Group Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST01802 Showing 1 location **Job Details** **Description** **Position Title: Front Desk Agent** **Department: Front Office** **Company Overview:** Perched four blocks above the Santa Monica shoreline, Le Mridien Delfina Santa Monica offers a superior access point to...

  • Guest Services Agent

    2 months ago

    Santa Monica, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Santa Monica, CA, US Property Name: Wyndham Santa Monica at the Pier Req Id: 14107 Wyndham is now seeking a Guest Services Agent to join our team at the Wyndham Santa Monica at the Pier location in Santa Monica , California . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...

  • Guest Service Agent

    2 months ago

    Santa Monica, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Agent** Location: Santa Monica, CA, US Property Name: Wyndham Santa Monica at the Pier Req Id: 13409 Wyndham is now seeking a Guest Service Agent to join our team at the Wyndham Santa Monica at the Pier location in Santa Monica , California . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...

  • Guest Service Agent II

    2 months ago

    Santa Barbara, United States Belmond El Encanto Full time

    **Careers with Belmond** > >Guest Service Agent II **Guest Service Agent II** * **Location:** United States, Santa Barbara * **Department:** Front Office & Guest Relations * **Employment type:** Full-time * **Experience:** Associate * **Share this job** **COME VISIT US AT OUR JOB FAIR!** **TUESDAY, JULY 20TH FROM 10AM TO 4PM** **RIVIERA BALLROOM -- FREE...

  • Guest Service Agent II

    3 days ago

    Santa Barbara, California, United States Belmond El Encanto Full time

    {"title": "Guest Service Agent II", "description": "**About the Role**We are seeking a skilled Guest Service Agent II to join our team at Belmond El Encanto. As a key member of our Front Office & Guest Relations department, you will be responsible for delivering exceptional guest experiences through accurate and efficient reservation processing, warm and...

  • Guest Service Agent

    2 months ago

    Santa Barbara, United States Hilton Santa Barbara Beachfront Resort Full time

    DescriptionThe Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join The Front Office team.Nestled on California's Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara's culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.Join a...

  • Guest Service Agent

    1 month ago

    Santa Barbara, United States Hilton Santa Barbara Beachfront Resort Full time

    DescriptionThe Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join our Front Office team! This 360-room property is ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara’s culture and history throughout the 24-acre resort.  The ideal candidate for...

  • Guest Service Agent

    4 weeks ago

    Santa Barbara, California, United States Hilton Santa Barbara Beachfront Resort Full time

    The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join The Front Office team.Nestled on California's Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara's culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.Join a team that...

  • Guest Service Agent

    1 month ago

    Santa Barbara, California, United States Hilton Santa Barbara Beachfront Resort Full time

    The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join our Front Office team This 360-room property is ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara's culture and history throughout the 24-acre resort. The ideal candidate for this role will...

  • Overnight Guest Service Agent

    2 months ago

    Santa Monica, United States Viceroy Hotel Group Full time

    ** Overnight Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** OVERN001953 Showing 1 location **Job Details** **Description** The Overnight Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. **General Responsibilities...

  • Guest Service Agent II

    1 week ago

    Santa Barbara, California, United States Belmond El Encanto Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent II to join our team at Belmond El Encanto. As a key member of our Front Office & Guest Relations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservation processing.Key ResponsibilitiesAccurately take and process guest room reservation...

  • Guest Service Agent II

    1 week ago

    Santa Barbara, California, United States Belmond El Encanto Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent II to join our team at Belmond El Encanto. As a key member of our Front Office & Guest Relations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservation processing.Key ResponsibilitiesAccurately take and process guest room reservation...

  • Guest Service Agent

    4 weeks ago

    Santa Barbara, United States Belmond Full time

    Job DescriptionJob DescriptionEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens...

  • Guest Service Agent

    4 days ago

    Santa Barbara, United States Belmond Full time

    El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa...