Guest Service Agent

1 month ago

Santa Barbara, United States Hilton Santa Barbara Beachfront Resort Full time
Description

The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join The Front Office team.

Nestled on California's Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara's culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.

Join a team that ranks #1 on Great Places to Work and Fortune’s World’s Best Workplaces list

The ideal candidate should possess at least one year of customer service experience, with a preference for those who have worked at a hotel front desk. They should be passionate about providing guests with memorable experiences, capable of multitasking, and demonstrate adaptability and flexibility in their schedule.

Classification:  Full Time

Shifts:  must be able to work morning, mid shifts, evening, weekends and holidays are required.

The hourly rate is $19 and is based on applicable and specialized experience and location

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

Access to your pay when you need it through DailyPay  Medical Insurance Coverage – for you and your family   Mental Health Resources  Best-in-Class Paid Time Off (PTO)  Go Hilton travel discount program  Supportive parental leave  Matching 401(k)  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)  Career growth and development  Team Member Resource Groups  Recognition and rewards programs 

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

Source: Hospitality Online

  • Guest Service Agent II

    2 months ago

    Santa Barbara, United States Belmond El Encanto Full time

    **Careers with Belmond** > >Guest Service Agent II **Guest Service Agent II** * **Location:** United States, Santa Barbara * **Department:** Front Office & Guest Relations * **Employment type:** Full-time * **Experience:** Associate * **Share this job** **COME VISIT US AT OUR JOB FAIR!** **TUESDAY, JULY 20TH FROM 10AM TO 4PM** **RIVIERA BALLROOM -- FREE...

  • Guest Service Agent

    4 weeks ago

    Santa Barbara, United States Hilton Santa Barbara Beachfront Resort Full time

    DescriptionThe Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join our Front Office team! This 360-room property is ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara’s culture and history throughout the 24-acre resort.  The ideal candidate for...

  • Guest Service Agent

    3 weeks ago

    Santa Barbara, California, United States Hilton Santa Barbara Beachfront Resort Full time

    The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join The Front Office team.Nestled on California's Central Coastline, just steps from pristine beaches, the property celebrates Santa Barbara's culture and history across its 24-acre resort, featuring 360 spacious rooms and 60,000 sq. ft. of meeting space.Join a team that...

  • Guest Service Agent

    4 weeks ago

    Santa Barbara, California, United States Hilton Santa Barbara Beachfront Resort Full time

    The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join our Front Office team This 360-room property is ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara's culture and history throughout the 24-acre resort. The ideal candidate for this role will...

  • Guest Service Agent II

    2 days ago

    Santa Barbara, California, United States Belmond El Encanto Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent II to join our team at Belmond El Encanto. As a key member of our Front Office & Guest Relations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservation processing.Key ResponsibilitiesAccurately take and process guest room reservation...

  • Guest Service Agent

    3 weeks ago

    Santa Barbara, United States Belmond Full time

    Job DescriptionJob DescriptionEl Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens...

  • Guest Service Agent II

    2 days ago

    Santa Barbara, California, United States Belmond El Encanto Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent II to join our team at Belmond El Encanto. As a key member of our Front Office & Guest Relations department, you will be responsible for delivering exceptional guest experiences and ensuring seamless reservation processing.Key ResponsibilitiesAccurately take and process guest room reservation...

  • Guest Service Agent

    3 weeks ago

    Santa Barbara, United States Hilton Hotels & Resorts Full time

    . As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel. . Specifically, you would be responsible for performing the following tasks to the highest standards: Gree Guest Service, Agent, Part-Time, Guest, Service, Hospitality, Retail

  • Guest Services Representative

    2 weeks ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    FRONT DESK AGENT | PALIHOUSE SANTA BARBARAPOSITION OVERVIEW: We are seeking a personable Front Desk Agent to deliver our renowned service. From the welcoming check-in experience to addressing ongoing inquiries, our Front Desk Agents are essential in crafting a memorable stay for our guests. ABOUT PALIHOUSE SANTA BARBARA: Palihouse Santa Barbara is a charming...

  • Guest Services Representative

    2 weeks ago

    Santa Barbara, California, United States Palihouse Santa Barbara Full time

    FRONT DESK AGENT | PALIHOUSE SANTA BARBARAPOSITION OVERVIEW: We are in search of a personable Front Desk Agent to deliver our renowned exceptional service. From the welcoming check-in experience to addressing ongoing inquiries and requests, our Front Desk Agents are pivotal in crafting an unforgettable guest journey. ABOUT PALIHOUSE SANTA BARBARA: Palihouse...

  • Guest Service Agent

    2 months ago

    Santa Monica, United States Viceroy Hotel Group Full time

    ** Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** GUEST01802 Showing 1 location **Job Details** **Description** **Position Title: Front Desk Agent** **Department: Front Office** **Company Overview:** Perched four blocks above the Santa Monica shoreline, Le Mridien Delfina Santa Monica offers a superior access point to...

  • Guest Services Agent

    3 months ago

    Santa Fe, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Santa Fe, NM, US Property Name: La Quinta by Wyndham Santa Fe Req Id: 13402 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Santa Fe location in Santa Fe , New Mexico . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...

  • Guest Services Agent

    2 months ago

    Santa Monica, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Santa Monica, CA, US Property Name: Wyndham Santa Monica at the Pier Req Id: 14107 Wyndham is now seeking a Guest Services Agent to join our team at the Wyndham Santa Monica at the Pier location in Santa Monica , California . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...

  • Guest Service Agent

    2 weeks ago

    Santa Barbara, United States Hilton Full time

    The Hilton Santa Barbara Beachfront Resort is looking for a Guest Service Agent to join our Front Office team! This 360-room property is ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara's culture and history throughout the 24-acre resort. The ideal candidate for this role will...

  • Guest Services Agent

    2 months ago

    Santa Fe, United States Ojo Spa Resorts Full time

    Job Type Part-time Description Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and...

  • Overnight Guest Service Agent

    2 months ago

    Santa Monica, United States Viceroy Hotel Group Full time

    ** Overnight Guest Service Agent** **Job Category****:** Front Office **Requisition Number****:** OVERN001953 Showing 1 location **Job Details** **Description** The Overnight Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. **General Responsibilities...

  • Guest Service Agent

    3 months ago

    Santa Ana, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Customer Service Representative

    7 days ago

    Santa Barbara, California, United States Kait Hamilton - State Farm Agent Full time

    Exciting Career Opportunity as an Agent Team MemberAbout the Agency:Become part of a State Farm independent contractor agent's office, where the focus is on delivering exceptional insurance and financial services.Position Overview:Are you a personable and engaging individual who enjoys interacting with customers? A role as an Agent Team Member with a State...

  • Overnight Guest Service Auditor

    3 months ago

    Santa Barbara, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Customer Service Representative

    1 week ago

    Santa Barbara, California, United States Kait Hamilton - State Farm Agent Full time

    Exciting Role as a Client Relations AssociateAbout Kait Hamilton - State Farm Agent:Become part of a dedicated team within a State Farm independent contractor agency that prioritizes exceptional insurance and financial solutions.Position Summary:Are you a personable and enthusiastic individual who enjoys engaging with customers? A position as a Client...