Guest Service Agent

7 months ago


Santa Fe, United States Drury Hotels Full time

Property Location:

828 Paseo de Peralta - Santa Fe, New Mexico 87501

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US


So. Much. More.


Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

Quarterly bonuses up to $3200/year (we succeed together) based on hotel results  – Flexible scheduling, paid time off, hotel discounts and free room nights Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Company-matched 401(k)  - Ranked among Forbes' Best Midsize Employers (2023)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

Assist guests in a friendly, efficient, courteous, and professional manner. 

Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. 

Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

 Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. 

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

Warm and friendly manner in relating to and interacting with the public

Demonstrated attention to detail while handling multiple tasks simultaneously

Familiarity with handling money, making change, and using office machines in day-to-day activities

Ability to speak and receive direction (written and verbal direction) in English

Willingness and ability to work alone as scheduled


  • Guest Service Agent

    2 months ago


    Santa Fe, United States VTrips Full time

    Job Type Full-time Description The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Key Responsibilities: Maintain...

  • Guest Services Agent

    3 months ago


    Santa Barbara, United States Quorum Hotels Full time

    DescriptionThe Hotel Virginia Santa Barbara is looking for Guest Services Agentsto join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests,...


  • Santa Fe, United States Schulte Companies Full time

    Schulte Companies - 750 N SAINT FRANCIS DR [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...

  • Guest Service Agent

    7 months ago


    Santa Ana, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...

  • Guest Service Agent

    5 months ago


    Santa Barbara, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Service Agent

    2 months ago


    Santa Barbara, United States Kimpton Hotels & Restaurants Full time

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...

  • Guest Services

    2 months ago


    Santa Ana, United States Live Nation Entertainment Full time

    Live Nation Entertainment - JobID: JR-36010 [Front Desk Agent / Concierge] As a Guest Service Rep at Live Nation Entertainment, you'll: Greet all guests promptly and courteously in a professional manner; Be responsible for quality of service offered to patrons of all House of Blues venues; Effectively handle guest table location complaints and discrepancies,...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    About the Role:The Valet Attendant is responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner. This includes assisting arriving and departing guests with their vehicles, providing directions, and answering questions about hotel amenities and services.Main Responsibilities:Provide excellent guest...


  • Santa Fe, United States Bryan Doerner - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...


  • Santa Fe, United States Bryan Doerner - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Job DescriptionAs a Valet Attendant with Evolution Parking & Guest Services, you will play a critical role in delivering exceptional customer service to our guests. You will be responsible for assisting arriving and departing guests, parking and securing vehicles, unloading luggage, retrieving vehicles in a timely manner, and extending a warm welcome to...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Job DescriptionWe are seeking an experienced Guest Services Supervisor - Valet to join our team at Evolution Parking & Guest Services. As a supervisor, you will be responsible for leading a team of valet attendants and ensuring the delivery of exceptional service to our guests.About Us:Evolution Parking & Guest Services is a leader in the provision of valet...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Job SummaryAt Evolution Parking & Guest Services, we are seeking an experienced and skilled Guest Services Manager to oversee all aspects of our parking operations. This role is a critical part of our team, responsible for ensuring that our services meet the highest standards of excellence.As a Guest Services Manager, you will be responsible for leading a...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    Exceptional Guest Experience LeaderWe are committed to delivering exceptional guest experiences at Evolution Parking & Guest Services, and we need a talented leader to help us achieve this goal. As a Guest Services Leadership Position, you will be responsible for overseeing all aspects of our parking operations, including valet parking, team member...

  • Front Desk Agent

    4 weeks ago


    Santa Clara, California, United States AC Santa Clara Full time

    Job SummaryAs a Front Desk Agent at AC Santa Clara, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesGuest Service: Greet and register guests, provide information about hotel services and facilities, and resolve guest complaints in a professional...


  • Santa Fe, United States Eldorado Hotel & Spa Full time $19 - $21

    WORK, PLAY, & ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous...


  • Santa Fe, United States Eldorado Hotel & Spa Full time $19 - $21

    WORK, PLAY, & ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous...


  • Santa Monica, California, United States Evolution Parking & Guest Services Full time

    At Evolution Parking & Guest Services, we are seeking a skilled Guest Services Operations Manager to lead our valet parking operations and maintain exceptional guest service standards. The ideal candidate will have 2+ years of management experience in valet parking, a valid US driver's license, and strong customer service skills.The salary range for this...


  • Santa Rosa Beach, United States BeachWalk Vacations Full time

    Job OverviewWe are seeking a highly motivated and organized individual to join our team as a Guest Service Agent at BeachWalk Vacations.This role involves providing exceptional customer service to our guests, troubleshooting issues, and ensuring their stay with us is memorable.If you have great communication skills, patience, and problem-solving skills, we...


  • Santa Barbara, United States Kimpton Hotel Full time

    Why We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then,...