Guest Service Agent

2 months ago

Santa Monica, United States Viceroy Hotel Group Full time

** Guest Service Agent**

**Job Category****:** Front Office **Requisition Number****:** GUEST01802 Showing 1 location **Job Details**

**Description**

**Position Title: Front Desk Agent**

**Department: Front Office**

**Company Overview:**

Perched four blocks above the Santa Monica shoreline, Le Mridien Delfina Santa Monica offers a superior access point to Los Angeles. Le Mridien Delfina Santa Monica is conveniently located just a few blocks from downtown Santa Monicas engaging collection of shops, entertainment and restaurants and less than eight miles from Los Angeles International Airport. The areas main leisure attractions, including the Santa Monica Pier, Third Street Promenade, Getty Museum, Getty Villa and Venice Beach are all within steps of Le Mridien Delfina Santa Monica.

**Job Description:**

The Guest Service Agent is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests.

**General Responsibilities Include:**

Will require to work a few nights of graveyard shifts weekly

Ensuring 100% satisfaction, throughout the arrival and departure experience

Accuracy and accountability of payment verification

Process of deposits

Check cashing and exchange of currency

Posting miscellaneous charges

Execute all registration processes

Execute all telecommunications processes inclusive but not limited to answering incoming calls

Perform any other reasonable duties as required by the Director of Front Office, Assistant Front Office Manager or Front Desk Supervisor or.

**Skills/Knowledge Required:**

-Must possess a positive attitude

-Must be energetic and outgoing

-Must be service oriented

-Must be a team player

-Must be able to multi-task

-Must possess excellent interpersonal, analytical, and organizational skills

**Physical Requirements:**

- Must be able to lift up to 25 lbs.

- Must be able to bend, stoop, squat and stretch.

- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

- Must be able to walk and stand for extended periods of time up to four (4) hours.

**Qualification Standards:**

**Education:** Must have a high school diploma or equivalent.

**Experience:** Minimum two years experience within Guest Reception or a similar position required, preferably a luxury hotel setting

**Grooming:** All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Le Meridien Delfina will consider qualified applicants, including those with criminal histories, in a manner consistent with local "Fair Chance" ordinances.

**EOE**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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