Customer Service Support

2 months ago

Tulsa, United States Volvo Group Full time

We noticed that you are using a browser that is no longer supported by our system, to enjoy the full Volvo experience consider changing browser x ****Introduction****

Volvo Action Service at Volvo Trucks takes care of Volvo customers across Europe, by getting them back on the road, whenever they experience a breakdown of their vehicle. We follow up the status of the breakdowns and negotiate solutions to logistic and technical problems. We strive for customer success, and take problem solving to the next level. Our European offices are located in Ghent (Belgium), Rugby (United Kingdom). Our colleagues come from all over the world, and we offer a 24/7 customer support, for more than 16 different languages.

****This is us, your new colleagues****

You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.

It is an international culture where we respect each others values and share the same Volvo vision. Ghent is the largest division of the two sites were most staff work shifts.

****Do you love to****

Our main focus is delivering the ultimate experience for our customers during their breakdown and give them a long-lasting impression of our brand. As an uptime Coordinator you will go the extra mile and communicate between the customer, driver and dealer to find solutions to get the vehicle back on the road.

* You will manage these breakdown cases all over Europe in the customers native language and handle essential information within our designated systems.

* You always focus on the customer needs and follow the defined breakdown process.

* For handling these cases you need to be the key communicator between the parties involved in the breakdown and be responsible to find suitable solutions for the driver.

****

* Customer orientated

* Positive attitude, highly motivated and strong communication skills

* Eager to share and learn and exceed expectations at every opportunity

* Support your team to develop your knowledge

* Willing to work in a flexible shift system

* Fluent in English and Dutch and at least one other European Language

****

* Competitive salary, with meal vouchers, transport costs, shift allowance, etc.

* Well-being services

* Restaurant on site

* Opportunity to grow within the company

* Good work life balance

* International environment

**Let's do this**

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The Volvo Group is one of the worlds leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

The **Volvo Trucks** brand has been built up over decades and enjoys a solid position worldwide. It is one of the worlds best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

**Sk**

Resan har startat Du kommer att motta en bekrftelse via email s snart du har skickat din anskan. Du kan fortsatt uppdatera din personliga profil genom att logga in p ditt konto. Det rekryterande teamet kommer nu att titta p din anskan tillsammans med den rekryterande chefen. Utvalda kandidater kommer drefter att kontaktas med information om nsta steg.

**Urval**

Om vi passar fr varandra kommer du att motta ett anstllningserbjudande. Om du inte vljs fr tjnsten kommer du att bli informerad s snart som mjligt. Du kan vlja att ha kvar ditt personliga brev i vr databas och aktivera en skagent som letar efter andra tjnster som passar din profil.

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