Customer Service Representative

2 days ago


Tulsa, Oklahoma, United States Pilot Freight Service Full time

Job Summary:

Pilot Freight Services is seeking a Full Time Customer Service Agent for our Saint Louis, MO location.

Key Responsibilities:

  • Provide exceptional customer service to all callers, answering incoming calls and troubleshooting any issues.
  • Assist pilot stations and cartage agents with their inquiries and concerns.
  • Monitor and respond to customer inquiries received through email.
  • Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
  • Track, trace, enter, and update shipments.
  • Master outside customer applications.
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention.
  • Provide customers with quotes in a timely manner, as well as various routing options.

Requirements:

  • Excellent oral and written communication and problem-solving skills.
  • Technological aptitude using the internet and online tools.
  • High energy with the ability to multitask.
  • Excellent organizational skills with emphasis on detail.
  • High School or equivalent required.
  • 4 years customer service experience.

Preferred Qualifications:

  • Customer Focus.
  • Business Communication Skills.
  • Attention to Detail.
  • Dedicated.
  • Self-Starter.
  • Goal Completion.

Equal Opportunity Employer:

Pilot Freight Services is an equal opportunity employer and welcomes applications from diverse candidates.



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