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Customer Service
2 months ago
**Customer Service & Sales Support Specialist**
Consolidated Sterilizer Systems is steam sterilizer (autoclave) manufacturing company and a long-standing leader in the medical device industry. We are seeking a customer service specialist to join our small businesss parts sales team. We need a detail-oriented, self-motivated team player with a positive attitude, the desire to learn and the ability to learn quickly. This goal-oriented position is for someone who will provide the highest quality customer service while maintaining and developing accounts to meet sales targets and increase revenue.
**Responsibilities:**
* Consults with customers and evaluates needs in order to recommend, sell and support innovative solutions and ensure customer satisfaction
* Responds to customer inquiries, deescalates challenging communications, troubleshoots, and processes parts sales from start to finish
* Develops strong long-term business relationships with customer base
* Identifies opportunities to grow sales by researching potential product/service areas that may benefit customers, educating customers on product line and services
* Maintains current knowledge of industry and market trends as well as technical knowledge with an understanding of products and services. Attends educational workshops and trainings as needed.
**Qualifications:**
* Proven history of customer service expertise required
* Highly organized, self-starter with a desire to learn a new product line
* Bachelors degree preferred
* Very strong communication skills with the confidence to clearly and effectively relay our product line to new and existing customers, promoting sales and earning their trust
* Ability to adapt to change, set priorities, and balance sales with administrative duties
* Highly tech savvy with computer skills that include Microsoft Word, Excel, PowerPoint, and Outlook
* CRM experience preferred. i.e. Salesforce.com
* Ability to work both independently and as part of a team
* Experience in a small business setting is a plus
**Benefits:**
Salary competitive and commensurate with experience. The benefits include working in a great atmosphere with friendly co-workers, great health and dental coverage, generous vacation/holiday/sick time, a 401(k) retirement plan with company match, and lots of opportunity to learn new things.
This is for a permanent full-time position to start immediately.
If you are qualified, please reply with the following:
* Resume with contact information (or relevant work history)
* Salary Expectations
* References
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