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Lead Server

1 month ago

Richmond, United States Hatchet Full time

We are seeking a highly motivated and experienced Lead Server to join our team. As the Lead Server, you will be responsible for overseeing all aspects of the front-of-house operations, ensuring exceptional customer service and a smooth dining experience for our guests. If you have a passion for hospitality, excellent leadership skills, and a strong background in the food and beverage industry, we would love to hear from you. Responsibilities: Manage and supervise front-of-house staff, including servers, hosts/hostesses. Train new employees on service standards, menu items, and company policies. Ensure that all guests receive prompt and friendly service. Monitor dining room activity to ensure efficient seating and timely service. Handle customer inquiries, complaints, and special requests in a professional manner. Collaborate with the kitchen staff to ensure smooth communication and coordination between the front and back of house. Oversee inventory management for front-of-house supplies, such as menus, napkins, and utensils. Maintain cleanliness and organization of the dining area, including tables, chairs, and restrooms. Implement and enforce health and safety regulations to ensure a safe dining environment. Experience: Previous experience as a server is required. Previous experience in a similar role as an Assistant Manager or Front of House Supervisor is not required but would be a bonus. Familiarity with Toast POS system is helpful. Excellent communication and interpersonal skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. Strong leadership abilities with the ability to motivate and inspire a team. Culinary or kitchen experience is a plus. We offer competitive pay based on experience. If you are passionate about providing exceptional customer service and have the skills necessary to lead a successful front-of-house team, we encourage you to apply. Please submit your resume along with a cover letter detailing your relevant experience. While we are ready to hire immediately, we also respect that you may need time to give adequate notice to your current employer and can work with that timeline. Thank you :) Job Type: Full-time Pay: $25.00 - $30.00 per hour Shift: Evening shift Ability to Commute: Richmond, VT 05477 (Required) Work Location: In person #J-18808-Ljbffr