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Service desk analyst

2 months ago

Irvine, United States Randstad Full time

job summary:
We are seeking an experienced IT Service Desk Analyst to join our dynamic team. The ideal candidate will have over 4 years of experience in IT support, with a strong background in both Help Desk and Desktop environments. This role requires extensive knowledge of Windows operating systems, Active Directory, and a variety of IT ticketing systems. The IT Service Desk Analyst will be responsible for providing technical support to end-users across multiple platforms, including Windows, MacOS, and various software applications.

location: IRVINE, California
job type: Contract
salary: $28 - 33 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

  • Provide timely and effective technical support to end-users, resolving issues related to hardware, software, networking, and peripherals.

  • Manage and resolve IT tickets using systems like Freshdesk, ServiceNow, or equivalent.

  • Support and troubleshoot Windows 7, 10, and 11 operating systems, as well as macOS environments.

  • Administer and troubleshoot Active Directory, Office 365, Adobe DC, Microsoft Teams, and other enterprise software.

  • Set up, configure, and maintain VPN clients, ensuring secure and stable remote access for users.

  • Support and manage peripherals including copiers, printers, scanners, BYOD devices, and eFax systems.

  • Handle IT Add/Move/Change requests efficiently, ensuring minimal disruption to operations.

  • Troubleshoot and resolve issues related to DNS, DHCP, SFTP, SSO, and other network services.

  • Utilize remote access platforms to diagnose and resolve technical issues.

  • Demonstrate familiarity with LAN/WAN technologies and cabling, providing support as needed.

  • Prioritize and manage multiple tasks simultaneously, maintaining a high level of customer service.

  • Collaborate effectively within a team, demonstrating excellent interpersonal skills and a strong customer service orientation.
qualifications:
  • Experience level: Entry Level
  • Minimum 4 years of experience
  • Education: Bachelors (required)

skills: Windows (4 years of experience is required) servicenow (4 years of experience is required) Office 365 (4 years of experience is required) Windows 11 (1 year of experience is required) MacOS (4 years of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.