Service Desk Analyst

3 weeks ago


Irvine, California, United States Taco Bell Full time

About the Job:

This is a temp to hire contract assignment where individuals will be Staffmark employees onsite at Taco Bell for a term of up to one year.

Analysts are responsible for providing technical assistance and support related to POS systems, hardware, software and network issues; logging incident details; and gathering applicable information for escalations.

The Day-to-Day:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Provide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problems
  • Troubleshoot first level calls as volume dictates
  • Defuse confrontational calls
  • Perform remote dial-in connection to resolve issues
  • Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate)
  • Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations
  • Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion
  • Install, modify, and repair computer hardware and software
  • Install computer peripherals for users

Schedule:

This is a 24/7 call center. Currently seeking candidates that are available to work Full Time, Early Morning and Full Time, Overnight Graveyard shift. Training will be on the day shift for two weeks.

Requirements:

  • Help Desk/Technical Support experience (0-3 years)
  • Ability to type a minimum of 35 WPM
  • Strong verbal and written communication skills
  • Must be organized with the ability to multitask
  • Possess a strong technical aptitude
  • Ability to troubleshoot along with the end user by simplifying technical language
  • Continued education in IT or related certifications preferred

California Residents:

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