Guest Service Representative

6 months ago

Harrisonburg, United States Hyatt Place Harrisonburg Full time

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team

This position is for predominately 3pm-11pm shifts.

This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.

Benefits

Olympia Hospitality's comprehensive benefits package is designed to support our team members' well-being and financial security.

  • We offer health insurance, ensuring access to quality medical care when needed.
  • Dental and vision insurance are provided to promote overall health and wellness.
  • Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
  • Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
  • Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
  • Team members can also take advantage of travel discounts at our portfolio of hotels.
  • Additional benefits may be available based on the individual hotel that is hiring.
Responsibilities
  • Greet guests upon arrival and ensure a smooth check-in process.
  • Provide information about the hotel's amenities, services, and local attractions.
  • Respond promptly to guest inquiries via phone, email, or in person.
  • Handle reservations, cancellations, and modifications accurately and efficiently.
  • Process payments and maintain accurate records of guest transactions.
  • Address guest concerns and resolve issues promptly to ensure satisfaction.
  • Coordinate with other departments to fulfill guest requests and preferences.
  • Maintain a clean and organized front desk area.
  • Assist with luggage handling and transportation arrangements as needed.
  • Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
  • Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
  • Provide exceptional customer service to enhance the overall guest experience.
  • Keep abreast of developments in the hospitality industry and participate in training programs as required.
Skills Required
  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education
  • Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands
  • This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

  • Customer Service Representative

    2 weeks ago

    Harrisonburg, Virginia, United States Regal Entertainment Group Full time

    Regal Entertainment Group is seeking a highly motivated Front Desk Agent / Concierge to join their team. As a key member of the staff, you will be responsible for delivering exceptional customer service to guests.Key Responsibilities:Ensure that guests receive top-notch service at all times.Suggest and upsell our Premium Viewing Experience (3D, RPX, IMAX)...

  • Customer Service Representative I

    7 days ago

    Harrisonburg, United States Sentara Health Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be...

  • Customer Service Representative I

    4 days ago

    Harrisonburg, United States Sentara Health Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be...

  • Financial Services Representative

    3 weeks ago

    Harrisonburg, Virginia, United States LD&B Insurance Services Full time

    Overview of the Financial Services Representative RoleThe Financial Services Representative is a key member of the LD&B Insurance Services team, responsible for providing exceptional support to our clients. This role plays a critical part in ensuring that our clients receive top-notch service and assistance with their financial needs.

  • Customer Service Representative

    5 days ago

    Harrisonburg, Virginia, United States Regal Entertainment Full time

    About the Role:This Team Member position is ideal for those who enjoy working in a fast-paced environment and providing excellent customer service. You will be responsible for operating POS systems, promoting premium viewing experiences, and ensuring tickets are sold in accordance with company policy.Responsibilities:Tear tickets, collect and deposit stubs,...

  • Customer Service Representative

    7 months ago

    Harrisonburg, United States U-Haul Full time

    Location: 145 E Kaylor Park Dr, Harrisonburg, Virginia 22801 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    5 days ago

    Harrisonburg, Virginia, United States FIRST BANK AND TRUST COMPANY Full time

    **Job Opportunity**We are seeking a Customer Service Representative for our Harrisonburg, VA location. The salary for this position is estimated to be $48,000 - $65,000 per year.This role involves providing exceptional customer service, promoting our products and services, and ensuring compliance with banking regulations. Key responsibilities include...

  • Premium Service Representative

    3 days ago

    Harrisonburg, Virginia, United States Rockingham Insurance Company Full time

    Job DescriptionWe are looking for a highly motivated and detail-oriented Customer Experience Representative to join our team at Rockingham Insurance Company.Key Responsibilities:Customer Service: Respond to customer inquiries, address concerns, and resolve issues efficiently.Premium Processing: Accurately process premium payments, policy changes, and...

  • SUB Member Service Representative

    6 months ago

    Harrisonburg, United States Excel Fitness Full time

    Purpose: Help promote our Judgement Free Zone, represent our Core Values, and produce our business drivers (customer service, cleanliness, and comfortable atmosphere) during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Stay proficient...

  • Customer Service Representative Position

    5 days ago

    Harrisonburg, Virginia, United States U-Haul Full time

    Company Overview:U-Haul, a leading provider of moving and self-storage solutions, is seeking a friendly and motivated Customer Service Representative. As part of our team, you will play a critical role in delivering exceptional customer service and ensuring that customers receive the support they need to complete their moves successfully.Estimated Salary:...

  • Customer Service Representative

    1 week ago

    Harrisonburg, United States Sentara Full time

    City/StateHarrisonburg, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule.Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to...

  • Front Desk Representative

    5 days ago

    Harrisonburg, Virginia, United States Aimbridge Hospitality Full time

    Hotel Front Desk AgentWe are seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team at the Hampton Inn Harrisonburg - South. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our valued guests.About the Role:Greet and welcome...

  • Customer Service Representative I

    3 months ago

    Harrisonburg, United States Sentara Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required...

  • Team Member Representative

    7 days ago

    Harrisonburg, Virginia, United States Regal Entertainment Full time

    About Regal EntertainmentWe are a leading cinema chain dedicated to providing exceptional service and unforgettable movie experiences.Job SummaryThis role involves working in various capacities within our theatres, including the Box Office, Concession Stand, and as an Usher. The primary responsibility is ensuring our guests receive outstanding service and...

  • Admissions Ambassador

    1 month ago

    Harrisonburg, Virginia, United States Commonwealth of Virginia Full time

    About the RoleThe Commonwealth of Virginia is seeking a highly motivated and enthusiastic student representative to join our Admissions team as an Admissions Ambassador. In this exciting role, you will have the opportunity to showcase the university's spirit and values while building meaningful relationships with prospective students and their families.As an...

  • Customer Care Representative

    4 months ago

    Harrisonburg, United States City of Harrisonburg Virginia Full time

    Do you want to utilize your customer service skills and knowledge to help ensure that citizens and local businesses receive quality water and sewer services? If so, the City of Harrisonburg Public Utilities Department's Customer Care Representative p Customer Care, Representative, Customer Service, Retail, Skills

  • Food Service Professional Wanted

    2 weeks ago

    Harrisonburg, Virginia, United States Buffalo Wild Wings Full time

    We are looking for enthusiastic individuals with a passion for creating guest loyalty at Buffalo Wild Wings Grill and Bar, a wildly successful and fast-growing restaurant chain specializing in New York-style buffalo wings.The ideal candidate will have great pay and schedules that fit their life, as well as awesome managers. They should have a flair for fun...

  • Personal Lines Account Representative

    6 days ago

    Harrisonburg, United States LD&B Insurance Services Full time

    This position may be offered as an Associate Account Representative depending on experience and qualifications.General Job Description:The Personal Lines Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must...

  • Commercial Lines Account Representative

    4 months ago

    Harrisonburg, United States LD&B Insurance Services Full time

    General Job Description:The Commercial Lines Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal...

  • Customer Service Rep CAC

    7 days ago

    Harrisonburg, United States Sentara Health Full time

    City/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department. Position Status: Full-time, Day Shift Standard Working Hours: Monday - Friday, 8:00AM to 4:30PM Position Location: After 8-9 weeks, this position will...