Front Desk Representative
5 days ago
We are seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team at the Hampton Inn Harrisonburg - South. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our valued guests.
About the Role:
- Greet and welcome guests in a friendly and courteous manner
- Manage room reservations, check-ins, and check-outs efficiently and effectively
- Handle guest inquiries and resolve any issues promptly and professionally
- Maintain accurate records and communicate with other departments as needed
Requirements:
- High School diploma or equivalent required; college coursework in hospitality or a related field preferred
- Previous experience in a hotel or hospitality setting an asset
- Excellent communication and problem-solving skills
- Ability to work well under pressure and maintain a positive attitude in a fast-paced environment
Benefits:
- Competitive salary: $25,000 - $35,000 per year, depending on experience
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off and employee assistance program
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