Customer Service Representative I
3 months ago
City/State
Harrisonburg, VAOverview
Work Shift
First (Days) (United States of America)Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule.
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
Required Experience:
1 year Healthcare Work Experience
High School Diploma
Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve
Talroo-Allied Health, call center, customer service, billing, insurance
Job Summary
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
Qualifications:
HS - High School Grad or Equivalent (Required) HealthcareSkills
Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, WritingSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a tobacco-free environment.
-
Customer Service Representative I
3 months ago
Harrisonburg, United States Sentara Healthcare Full timePrimarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to Customer Service Representative, Customer Service, Healthcare, Representative, Retail
-
Customer Service Representative
6 months ago
Harrisonburg, United States U-Haul Full timeLocation: 145 E Kaylor Park Dr, Harrisonburg, Virginia 22801 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Rep
4 weeks ago
Harrisonburg, United States Packaging Corporation of America Full timeCUSTOMER SERVICE REP Harrisonburg, VA, USA Req #20758 Monday, September 23, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and...
-
Customer Care Representative
4 months ago
Harrisonburg, United States City of Harrisonburg Virginia Full timeDo you want to utilize your customer service skills and knowledge to help ensure that citizens and local businesses receive quality water and sewer services? If so, the City of Harrisonburg Public Utilities Department's Customer Care Representative p Customer Care, Representative, Customer Service, Retail, Skills
-
Customer Service Representative
1 week ago
Harrisonburg, Virginia, United States Food Lion Full timeJob DescriptionWe are seeking a highly motivated and customer-focused Cashier to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide prompt, accurate, and friendly...
-
Customer Service Representative
6 days ago
Harrisonburg, Virginia, United States Walmart Full timeAbout the Job: We are seeking a Retail Team Member to join our team at Walmart. As a Retail Team Member, you will be responsible for providing excellent customer service and assisting customers with their purchases.Key Responsibilities:Providing Excellent Customer Service: You will be responsible for greeting customers, answering their questions, and helping...
-
Customer Service Representative
4 weeks ago
Harrisonburg, Virginia, United States CommonWealth One FCU Full timeJob Title: Member Engagement AdvisorJob Summary:We are seeking a highly skilled Member Engagement Advisor to join our team at CommonWealth One Federal Credit Union. As a Member Engagement Advisor, you will be responsible for delivering exceptional customer service and fostering meaningful relationships with our members.Key Responsibilities:Answer calls and...
-
Customer Service Representative
5 days ago
Harrisonburg, Virginia, United States Regal Entertainment Group Full timeRegal Entertainment Group is seeking a highly motivated Front Desk Agent / Concierge to join their team. As a key member of the staff, you will be responsible for delivering exceptional customer service to guests.Key Responsibilities:Ensure that guests receive top-notch service at all times.Suggest and upsell our Premium Viewing Experience (3D, RPX, IMAX)...
-
Sales Representative
3 weeks ago
Harrisonburg, Virginia, United States Commonwealth of Virginia Full timeWe are seeking a Sales Representative to join our team at {company}. As a Sales Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with existing clients, and driving sales growth.
-
Financial Services Representative
7 days ago
Harrisonburg, Virginia, United States LD&B Insurance Services Full timeOverview of the Financial Services Representative RoleThe Financial Services Representative is a key member of the LD&B Insurance Services team, responsible for providing exceptional support to our clients. This role plays a critical part in ensuring that our clients receive top-notch service and assistance with their financial needs.
-
Medical Customer Service Rep
4 weeks ago
Harrisonburg, United States Takeda Pharmaceutical Company Ltd Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
-
SUB Member Service Representative
6 months ago
Harrisonburg, United States Excel Fitness Full timePurpose: Help promote our Judgement Free Zone, represent our Core Values, and produce our business drivers (customer service, cleanliness, and comfortable atmosphere) during each scheduled shift. Duties and Responsibilities: Perform to your best abilities during your assigned work shift. Monitor and maintain club cleanliness and atmosphere. Stay proficient...
-
DMV Customer Service Technician
3 weeks ago
Harrisonburg, United States Virginia State Gov Full timeVirginia State Gov - JobID: dmv-customer-service-technician-hourly-wage-harrisonburg-csc-pos-no-03875-harrisonburg-virginia-united-states-683e55c0-e0fb-4b74-bbf7-72ea75b42227 [Customer Service Representative] As a Customer Service Technician at the State of Virginia, you'll: Focus on providing the best customer service experience as you help citizens...
-
Commercial Lines Account Representative
3 months ago
Harrisonburg, United States LD&B Insurance Services Full timeGeneral Job Description:The Commercial Lines Account Representative is an energetic professional interested in helping our business grow through constructive, empathetic conversations and by providing remarkable customer service. This individual must be a self-starter who thrives in a fast-paced, team environment and who exhibits exceptional interpersonal...
-
Applied Researcher I
5 days ago
Harrisonburg, United States Capital One Full timeNYC 299 Park Avenue (22957), United States of America, New York, New YorkApplied Researcher IAt Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers...
-
Customer Service Rep CAC
4 weeks ago
Harrisonburg, United States Sentara Full timeCity/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department. Position Status: Full-time, Day Shift Standard Working Hours: Monday - Friday, 8:00AM to 4:30PM Position Location: After 8-9 weeks, this position will transition...
-
Customer Service Rep CAC
4 weeks ago
Harrisonburg, United States Sentara Full timeCity/State Harrisonburg, VA Overview Work Shift First (Days) (United States of America) Sentara is hiring a Customer Service Representative for the Clinical Access Centralized Scheduling Department. Position Status: Full-time, Day Shift Standard Working Hours: Monday - Friday, 8:00AM to 4:30PM Position Location: After 8-9 weeks, this position will...
-
Member Service Representative
2 weeks ago
Harrisonburg, United States Planet Fitness Inc. Full timeGrow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Virginia, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can...
-
Member Services Representative
2 weeks ago
Harrisonburg, United States Planet Fitness Inc. Full timeGrow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a...
-
Customer Service Specialist
4 weeks ago
Harrisonburg, United States City of Harrisonburg Virginia Full timeAre you looking for a part-time job that allows you to interact with others in a fun environment at the award-winning Heritage Oaks Golf Course? If so, consider applying for the City of Harrisonburg Parks and Recreation Department's Customer Service Customer Service, Customer Service Specialist, Golf, Specialist, Golf Course, Retail