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Front Desk Agent

4 months ago

Salem, United States The Cove Full time
Description

Job Title: Guest Service Associate at The Cove Hotel/Beverly Hotel

Location: 40 Bridge St, Salem, MA

JOB SUMMARY

We are seeking a vibrant Front Desk Agent to embody warmth and hospitality at The Cove Hotel/Beverly Hotel. This role goes beyond traditional front desk duties; it's about curating exceptional guest experiences and ensuring every stay is memorable. You will also manage operations at The Beverly Hotel, an innovative contactless property, guaranteeing seamless and remarkable stays for our 51 rooms collectively. As the welcoming face of The Cove Hotel/Beverly Hotel, you will leave a lasting impact on our guests, ensuring that each interaction is meaningful. Your goal is to make every visitor feel appreciated, at ease, and enchanted from the moment they arrive at our cozy retreat.

Schedule:

•Sunday to Thursday: 8 AM - 8 PM

•Friday and Saturday: 8 AM - 10 PM

Weekend availability is required

We are looking for Full Time Position

Responsibilities

•Keep the front desk area tidy and well-stocked with necessary supplies (pens, forms, paper, etc.).
•Greet and welcome guests with a warm, genuine smile.
•Answer guest inquiries and address complaints with patience and professionalism.
•Handle all incoming calls and either redirect them or take messages.
•Receive and distribute letters, packages, and deliveries.
•Check, sort, and forward emails promptly.
•Monitor office supplies and place orders as needed.
•Keep accurate and updated records and files.
•Assist with additional tasks as assigned, such as travel arrangements and scheduling.
•Oversee operations at The Beverly Hotel, ensuring seamless contactless check-ins and guest satisfaction.
•Guide guests through their entire stay, from check-in to check-out, ensuring their needs are met.
•Share local area highlights and recommendations with guests.
•Take a hands-on approach to operational needs, addressing guest requests, and completing reports.

Qualifications

Requirements:

•Proven experience as a front desk representative, agent, or similar role.

•Familiarity with office equipment (e.g., fax machines, printers).

•Knowledge of office management and basic bookkeeping.

•Proficient in English (both oral and written).

•Excellent knowledge of MS Office (especially Excel and Word).

•Strong communication and interpersonal skills.

•Good organizational and multitasking abilities.

•Problem-solving skills.

•Customer service orientation.

•High School diploma; additional qualifications are a plus.