Front Desk Representative
1 day ago
We are seeking a highly skilled and professional Front Desk Agent to join our team at The Hotel Salem. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
Key Responsibilities- Provide warm and welcoming service to all guests, ensuring their needs are met and exceeded.
- Manage guest information, distribute keys and room assignments, and respond to general inquiries in a timely and professional manner.
- Mitigate customer complaints and concerns in a diplomatic and effective way.
- Work closely with the housekeeping team to ensure rooms are ready for new guests and maintain a high level of cleanliness and organization.
- Process incoming calls, online and in-person room bookings, and answer questions about guest needs, room rates, and amenities.
- 1 year of experience in the hospitality industry, preferably in a front desk or guest services role.
- Strong customer service skills, with the ability to remain calm and composed in high-pressure situations.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Working knowledge of Microsoft Office and reservation management systems.
The Hotel Salem is a vibrant and unique boutique hotel located in the heart of Salem, Massachusetts. Our 44-room hotel offers a range of amenities and services, including two restaurants and multiple event spaces. We are committed to providing exceptional guest experiences and creating a warm and welcoming atmosphere for all our guests.
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