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4 months ago
**Guest Service Lead****Department:** FOH **Location:** Los Angeles, CAJOB TITLE: Guest Service LeadREPORTING TO: General ManagerDEPARTMENT: Guest ServicesCLASSIFICATION: Non-ExemptDESCRIPTION OF DUTIES:Lead and direct team members on shifts as assigned by the General Manager. Lead by example and ensure team members are greeting, welcoming and connecting with guests. Maintain quality standards for products and service. Ensure daily cash counts(if applicable) and accounting practices are accurate and processed according to opening and closing procedures. Anticipate guests needs, follow up in a timely manner, and ensure guest satisfaction. Perform guest service tasks and other duties as instructed by General Manager.RESPONSIBILITIES:Ensure positive guest and team relations by living and upholding company valuesAnswer questions about daily and custom offerings and pricing with confidenceIdentify and recover guests who are dissatisfied with service and/or productPrepare daily communication and lunch/break schedules, ensure all breaks/lunches are taken in accordance to state lawCheck in guest orders as received, communicating with culinary team and guest as needed to ensure guest expectations are met and exceededAssist guests with all point of sales transactions, i.e. voids, refunds, discounts, and reward redemptionsCommunicate team member, service, and/or product issues to the General ManagerPerform shifts as scheduled to open and close the bakeryAdhere to COVID-19 standard operating proceduresConduct wellness checks in absence of GM or HBEnsure all food is prepared, handled and stored according to all required food safety code standardsPerform dishwasher duties as neededAssist culinary team as neededLEADERSHIP ATTRIBUTES:Demonstrates a commitment to driving salesDemonstrates high ethical standards and personal integrity to build credibility with guests and all team membersQUALIFICATIONS:Two years of experience in a customer service environment preferredPrevious quick service food handling experience in either the hospitality or food and beverage industry a plusAttention to detailExcellent verbal and written communication skillsMust be able to safely utilize all bakery equipmentAbility to work in multiple regional and/or market locationsAbility to work in cross functional roles as needed (front-of house & back-of-house)Ability to adapt to a flexible schedule according to business needsAbility to transport product and make deliveries when neededMust have reliable transportation and valid drivers licensePHYSICAL REQUIREMENTS:Frequent walking, kneeling, bending and reaching overheadAble to stand for extended periods of timeMust be able to lift, move and carry up to 50 poundsEDUCATION:Associates or Bachelors degree with a focus in Business or Hospitality preferredHigh school diploma or GED requiredLANGUAGE SKILLS:Must be able to speak, read, and write EnglishOTHER:Ability to work flexible hours, including weekends and holidays, as needed#J-18808-Ljbffr
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