Guest Services Ambassador

5 days ago


Los Angeles, California, United States Aeg Worldwide Inc Full time

About AEG Worldwide Inc.

AEG Worldwide Inc. is a leading entertainment company that has been a driving force in the industry for over 20 years. With a portfolio of iconic venues, marquee music brands, and premier ticketing platforms, we deliver unforgettable experiences to millions of guests worldwide.

About Crypto.com Arena

Crypto.com Arena, a state-of-the-art venue owned and operated by AEG, has set the standard for world-class sports and entertainment events. As the home of four professional sports franchises, the arena has hosted numerous high-profile events, including NBA and NHL All-Star Games, Grammy Awards shows, and concerts by top artists.

Job Summary

The Guest Services Department is seeking a highly skilled and customer-focused individual to join our team as a Guest Services Ambassador. This role is responsible for providing exceptional guest service at all events, ensuring a seamless and enjoyable experience for our VIP guests.

Key Responsibilities

  • Greet and escort VIP guests to their designated areas
  • Provide directions and information to guests
  • Distribute promotional items and merchandise
  • Check tickets and credentials for guests attempting to enter VIP areas
  • Control access points and ensure guest safety
  • Assist guests with disabilities and provide mobility escorts
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
  • Collaborate with team members to ensure a smooth and efficient event experience

Requirements

  • High school diploma or equivalent required
  • Minimum 1 year of related work experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Availability to work a variety of shifts, including evenings and weekends
  • Ability to stand for long periods and lift up to 30 pounds

Preferred Qualifications

  • Previous experience in a similar role or in the hospitality industry
  • Basic typing and computer skills, including Microsoft Office applications
  • Bilingual skills a plus

AEG is an Equal Opportunity Employer

AEG is committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.



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