Customer Service Assistant
6 days ago
Location: Santa Ana, CA
Department: Customer Service
Reports To: Customer Service Manager
Job Overview:
As a Customer Service Assistant, you will play a key role in providing exceptional customer service by assisting customers with inquiries, resolving complaints, and ensuring a positive customer experience. You will interact with customers via phone, email, chat, or in-person and will work to resolve their issues quickly and efficiently while maintaining a high level of professionalism.
Key Responsibilities:
- Respond to customer inquiries via telephone, email, and live chat in a timely and courteous manner.
- Resolve customer complaints and issues, escalating more complex problems to the appropriate departments as needed.
- Provide product and service information to customers, helping them with purchases, returns, or troubleshooting.
- Assist in processing orders, refunds, and exchanges following company procedures.
- Provide feedback to supervisors about recurring customer issues or trends for continuous improvement.
- Meet performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Collaborate with team members to provide outstanding customer support.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and professionalism when dealing with difficult or frustrated customers.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- High school diploma or equivalent (required); additional qualifications in customer service or related fields are a plus.
- Proficiency in using MS Office and customer management software.
- Ability to work flexible hours, including evenings, weekends, or holidays if required.
-
Customer Service Assistant Manager
2 days ago
Santa Ana, California, United States Crownco Inc Full timeJob SummaryCrownco Inc. is a leading general contractor in the Residential Development industry, seeking a motivated and reliable Assistant Customer Service Manager to join our team in the Orange County office location.The successful candidate will assist the Customer Service Manager in scheduling and implementing construction projects, ensuring timely...
-
Entry Level Customer Service Assistant
5 days ago
Santa Ana, United States Fresh Form Draft Full timeEntry Level Customer Service AssistantDepartment: Craftexcom Employment Type: Full Time Location: Santa Ana, CA Compensation: $18.50 - $30.00 / hour DescriptionJob Title: Entry Level Customer Service Assistant Location: Santa Ana, CA Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity...
-
Construction Customer Service Assistant Manager
3 weeks ago
Santa Ana, California, United States Crownco Inc Full timeJob Title: Assistant Customer Service ManagerCrownco Inc. is a leading general contractor in the Residential Development industry, seeking a highly motivated and experienced Assistant Customer Service Manager to join our team in Orange County.Job Summary:The Assistant Customer Service Manager will assist the Customer Service Manager in the conceptual...
-
Customer Service Representative
4 weeks ago
Santa Ana, California, United States Aquafinity Full time{"h1": "Customer Service Representative", "p": "At Aquafinity, we are seeking a highly motivated and experienced Customer Service Representative to join our team in Santa Ana, CA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving any issues...
-
Administrative Assistant
2 weeks ago
Santa Ana, California, United States SERVPRO Full timeJob Summary:We are seeking a highly skilled and detail-oriented Administrative Assistant to join our team as a Customer Service Representative. As a key member of our office staff, you will be responsible for performing various administrative tasks, including job file coordination, customer communication, and data entry.Key Responsibilities:Monitor and...
-
Customer Service Lead
1 week ago
Santa Ana, California, United States Careerbuilder-US Full timeLead Customer Service RepresentativeWe're a customer acquisition partner for top technology companies, seeking a talented Lead Customer Service Representative to enhance customer experience and build loyalty.Key Responsibilities:Listen, understand, and take quick action to resolve customer issues.Assist customers in selecting products and services that meet...
-
Customer Service Representative
9 hours ago
Santa Ana, California, United States Puzzle HR Full timeJob DescriptionWe are seeking a highly motivated and experienced Customer Service Representative to join our team in the aquatics industry. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Respond...
-
Customer Service Lead
2 weeks ago
Santa Ana, California, United States Careerbuilder-US Full timeLead Customer Service RepresentativeWe're a trusted customer acquisition partner for top-flight technology companies nationwide, and we're seeking a talented Lead Customer Service Representative to help us deliver exceptional customer experiences.Key Responsibilities:Listen, understand, and take quick action to resolve customer issues.Assist customers in...
-
Customer Service Liaison
4 days ago
Santa Ana, California, United States Area Wide Protective Full timeCompany DescriptionAWP is North America's leading traffic control specialist.We protect those who operate, manage, and maintain our nation's infrastructure.Our team of 7,000 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our teams get home safely.We are committed to providing exceptional customer service and...
-
Customer Service Representative
2 weeks ago
Santa Ana, California, United States RAM Solutions Inc Full timeCustomer Service RepresentativeAt RAM Solutions Inc, we are seeking a dynamic and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex situations or escalation calls,...
-
Customer Service Representative
1 week ago
Santa Ana, United States Allstate Insurance Agency - Kimberlee Bendeck Dykes Full timeBenefits: Mon - Fri Schedule Medical Insurance 401(k) Bonus based on performance Dental insurance Paid time off Training & development Tuition assistance As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Hourly pay with the...
-
Customer Service Ambassador
4 weeks ago
Santa Ana, California, United States Clay Lacy Aviation Full timeJob SummaryThe Client Service Representative plays a vital role in providing exceptional customer service and addressing the needs of customers, employees, and guests at Clay Lacy Aviation. This customer-facing position requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide...
-
Customer Service Representative
4 weeks ago
Santa Ana, California, United States Allstate Insurance Agency - Kimberlee Bendeck Dykes Full timeJob DescriptionAs a Customer Service Representative at Allstate Insurance Agency - Kimberlee Bendeck Dykes, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Our team is wonderful, and we have a brand-new office environment.Responsibilities:Support customers through...
-
Customer Service Representative
4 days ago
Santa Ana, California, United States RAM Solutions Inc Full timeCustomer Service RepresentativeWe are seeking a dynamic and dedicated Customer Service Representative to join our team at RAM Solutions Inc.Job Summary:As a Customer Service Representative, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex...
-
Customer Service Representative
3 days ago
Santa Ana, California, United States El Pollo Loco Full timeEl Pollo Loco Service Team MemberAs a valued member of our El Pollo Loco team, you will play a key role in delivering exceptional customer experiences. Your responsibilities will include:Key Responsibilities:Greet and assist customers with their orders in a friendly and approachable manner.Process and assemble customer orders efficiently, ensuring accuracy...
-
Customer Service Representative
1 month ago
Santa Ana, California, United States Planet Fitness Full timeJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Handle all front...
-
Customer Service Representative
1 month ago
Santa Ana, California, United States Planet Fitness Full timeJob SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Greet and Assist MembersProvide exceptional customer service to members, prospective members and guests.Handle all front...
-
Customer Service Representative
2 weeks ago
Santa Ana, California, United States U-Haul Full timeCustomer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...
-
Customer Service Representative
2 days ago
Santa Ana, California, United States Veros Credit Full timeAbout UsVeros Credit is a leading provider of vehicle financing solutions, dedicated to making vehicle ownership accessible to everyone. Our vast network of independent and franchise dealers has helped countless customers achieve their dream of owning a vehicle.We pride ourselves on creating a welcoming and fun work environment that fosters growth and...
-
Customer Service Representative
1 week ago
Santa Ana, California, United States RAM Solutions Inc Full timeCustomer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at RAM Solutions Inc.As a Customer Service Representative, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.You will handle complex...