Construction Customer Service Assistant Manager

3 weeks ago


Santa Ana, California, United States Crownco Inc Full time
Job Title: Assistant Customer Service Manager

Crownco Inc. is a leading general contractor in the Residential Development industry, seeking a highly motivated and experienced Assistant Customer Service Manager to join our team in Orange County.

Job Summary:

The Assistant Customer Service Manager will assist the Customer Service Manager in the conceptual development of construction projects, scheduling, and implementation. This role involves coordinating with specialty contractors, inspecting and reviewing projects to ensure compliance with safety codes and regulations.

Key Responsibilities:

  • Assist with scheduling jobs between homeowners and clients
  • Manage warranty jobs as assigned
  • Supervise daily projects and employees/direct reports in the Customer Service Manager's absence
  • Oversee water intrusion testing
  • Review weekly invoices in the Customer Service Manager's absence
  • Communicate with employees daily by phone and email to schedule daily work operations
  • Assist with generating or reviewing invoices for jobs completed
  • Conduct safety inspections as assigned
  • Problem-solving and client liaison with homeowners and/or clients
  • Correspond with insurance providers and TPA's
  • Follow 6-Step Procedures
  • Review resumes and assist with interviews
  • Daily, weekly, and monthly contact with clients
  • Receive and direct EMS after-hours calls
  • Contact reps and update aging
  • Homeowner satisfaction survey follow-ups
  • Evaluate new projects and warranty jobs
  • Review and approval of subcontractors' work orders and invoices
  • Review employee daily work orders, time sheets, and materials purchases
  • Daily review of employee paperwork
  • Follow up on late paperwork
  • Employee scheduling assistance
  • Send Manpower Thread with employees who aren't scheduled
  • Assist with invoicing and remediation invoicing
  • Complete weekly expense reports for company credit cards and fuel cards
  • Maintain and submit paperwork at a billing level that equates to 50% billable and 50% office time

Requirements:

  • High school diploma or GED preferred, or equivalent work experience
  • Ability to use basic hand and trade tools
  • Ability to match paint for interior drywall and exterior trim
  • Minimum 5 years of hands-on journeyman experience
  • General construction/contractor knowledge is a plus
  • Valid driver's license and auto insurance
  • Reliable transportation to and from work
  • Ability to successfully pass pre-employment drug screening and background check
  • Must be authorized to work in the U.S. (Crownco participates in E-Verify)

Benefits:

  • PTO
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k plan
  • Paid holidays

Work Environment:

Crownco Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We offer a dynamic work environment with opportunities for growth and development.



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