Entry Level Customer Service Assistant

5 days ago


Santa Ana, United States Fresh Form Draft Full time
Entry Level Customer Service Assistant

Department: Craftexcom

Employment Type: Full Time

Location: Santa Ana, CA

Compensation: $18.50 - $30.00 / hour

Description

Job Title: Entry Level Customer Service Assistant

Location: Santa Ana, CA

Welcome to Craftexcom, the dynamic and innovative marketing company that brings brands to life through unparalleled creativity and strategic brilliance. With a passion for all things marketing, we are committed to delivering exceptional solutions that connect businesses with their target audience in the most compelling and effective ways.

Craftex Communications, a leading marketing solutions provider based in Santa Ana, CA, is seeking a proactive and enthusiastic Entry Level Customer Service Assistant to join our dedicated team. This position offers an excellent opportunity for growth and development in the customer service field.

Pay range: $18.50 - $30.00 hourly
Full time

Key Responsibilities
  • Assist customers via phone, email, and in-person with inquiries, orders, and general support.
  • Provide accurate information about products, services, and promotions.
  • Resolve customer complaints with patience and professionalism, escalating issues as needed.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain customer records by updating account information and notes on interactions.
  • Collaborate with other departments to ensure seamless customer experiences.
  • Assist with administrative tasks as needed to support the customer service team.
Skills, Knowledge and Expertise
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and a customer-focused mindset.
  • Ability to problem-solve and handle challenging situations with diplomacy.
  • Proficiency in MS Office and familiarity with CRM software is a plus.
  • High school diploma or equivalent; some college coursework preferred.
Benefits
  • Competitive weekly salary range based on experience and qualifications.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Retirement savings plan with employer match.
  • Paid time off, sick leave, and paid holidays.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment.


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