Customer Service Representative
2 days ago
At RAM Solutions Inc, we are seeking a dynamic and dedicated Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer support by answering or making calls to assist customers with their needs and queries.
You will handle complex situations or escalation calls, offer solutions, and ensure that customers feel valued and supported through active listening. Additionally, you will engage with irate customers to diffuse tense situations and strive to exceed KPIs to delight customers.
Key Responsibilities:
- Provide exceptional customer support through phone, email, or chat
- Handle complex customer inquiries and resolve issues in a timely manner
- Work collaboratively with internal teams to resolve customer issues
- Meet or exceed customer satisfaction and retention targets
Requirements:
- High School Diploma or GED Equivalent
- Strong English level (B2 minimum)
- At least 6 months of experience in a call center/contact center environment in a customer service position
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