Customer Service Assistant Manager
2 days ago
Crownco Inc. is a leading general contractor in the Residential Development industry, seeking a motivated and reliable Assistant Customer Service Manager to join our team in the Orange County office location.
The successful candidate will assist the Customer Service Manager in scheduling and implementing construction projects, ensuring timely completion and compliance with safety codes and regulations. This role requires strong communication and problem-solving skills, with the ability to work independently and as part of a team.
Key Responsibilities- Assist with scheduling jobs between homeowners and clients
- Manage warranty jobs as assigned
- Supervise daily projects and employees/direct reports as assigned
- Oversee water intrusion testing
- Review weekly invoices
- Communicate with employees daily by phone and email to schedule daily work operations
- Assist with generating or reviewing invoices for jobs completed
- Conduct safety inspections as assigned
- Problem solve and liaise with homeowners and/or clients
- Correspond with insurance providers and TPA's
- Follow 6 Step Procedures
- Review resumes and assist with interviews
- Communicate with clients daily, weekly, and monthly
- Receive and direct EMS after-hours calls
- Contact reps and update aging
- Follow up on late paperwork
- Assist with employee scheduling
- Send Manpower Thread with employees who aren't scheduled
- Assist with invoicing and remediation invoicing
- Complete weekly expenses reports for company credit cards and fuel cards
- Maintain and submit paperwork at a billing level that equates to 50% billable 50% office time
- High school diploma or GED preferred, or equivalent work experience
- Ability to use basic hand and trade tools
- Ability to match paint for interior drywall and exterior trim
- Minimum 5-years hands-on journeyman experience
- General construction/contractor knowledge is a plus
- Valid driver's license and auto insurance
- Reliable transportation to and from work
- Ability to successfully pass pre-employment drug screening & background check
- Must be authorized to work in the U.S. (Crownco participates in E-Verify)
- PTO
- Health insurance
- Dental insurance
- Vision insurance
- 401k plan
- Paid holidays
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