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Customer Service

4 months ago

Urbana, United States Hobby Lobby Full time

**Job Title:** Customer Service Representative
**Overview:**
Hobby Lobby is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. Our ideal candidate will provide exceptional service to our customers, ensuring their shopping experience is pleasant and efficient. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, managing transactions, and maintaining a welcoming store environment.
**Key Responsibilities:**
- **Customer Interaction:**
- Greet and welcome customers warmly as they enter the store.
- Assist customers in locating products and provide information about the store’s offerings.
- Answer customer inquiries via phone and in person, addressing concerns and resolving issues promptly and effectively.
- **Sales and Transactions:**
- Process sales transactions accurately and efficiently using the store’s point-of-sale system.
- Handle cash, credit, and debit card transactions, ensuring proper procedures are followed.
- Assist customers with returns, exchanges, and refunds according to store policies.
- **Product Knowledge:**
- Stay informed about current sales, promotions, and store events.
- Provide product recommendations based on customer needs and preferences.
- Maintain a thorough understanding of store products and inventory to assist customers effectively.
- **Store Maintenance:**
- Ensure the store is clean, organized, and visually appealing.
- Restock shelves and displays as needed to maintain product availability.
- Assist in setting up promotional displays and signage.
- **Team Collaboration:**
- Work collaboratively with team members to achieve store goals and objectives.
- Participate in team meetings and training sessions to stay updated on store policies and procedures.
- Assist with special projects and tasks as assigned by store management.
**Qualifications:**
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
- Previous experience in retail or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic math skills for handling transactions.
- Positive attitude and a genuine desire to help customers.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
**Physical Requirements:**
- Ability to stand, walk, and move around the store for extended periods.
- Ability to lift and carry items weighing up to [specify weight, e.g., 30 pounds].
- Capability to perform repetitive tasks such as scanning items and operating the cash register.
**Benefits:**
- Competitive hourly wage.
- Employee discount on store merchandise.
- Opportunities for career growth and advancement within the company.
- Comprehensive training program to enhance your skills and knowledge.