Patient Care Coordinator

3 weeks ago

Alexandria, United States Guardian Dentistry Partners Full time
Location:
Mt Vernon Center for Dentistry

At Mt. Vernon Center for Dentistry, we are dedicated to providing high-touch, responsive cosmetic and general dentistry services to families and individuals in Alexandria, Mount Vernon, Arlington, Fairfax, Woodbridge, Northern Virginia, and the greater Washington D.C. area. For over 25 years, we have maintained a strong commitment to delivering top-quality dental care.

Patient education is at the heart of our approach. We believe in empowering our patients with knowledge about procedures and treatment options, enabling them to make informed decisions about their dental health. Just as we prioritize patient education, we are equally passionate about our own professional growth. Our team participates in ongoing training courses to stay at the forefront of dental techniques, ensuring we provide the high-quality care our patients have come to expect over the years.

Job Description:

As a Patient Care Coordinator at Mt. Vernon Center for Dentistry, you will play a crucial role in creating a positive and welcoming experience for our patients. Your primary responsibility will be to manage the front desk operations, ensuring efficient patient flow and excellent customer service. You will serve as the initial point of contact for our patients and contribute to the overall success of our practice.

Key Responsibilities:
  • Patient Reception: Greet patients with a warm and friendly demeanor, making them feel welcome and comfortable.
  • Appointment Scheduling: Schedule and confirm patient appointments, optimizing the daily schedule for both efficiency and patient satisfaction.
  • Check-In/Check-Out: Assist patients with check-in and check-out procedures, including verifying insurance information and processing payments.
  • Patient Communication: Handle phone inquiries, emails, and in-person requests with professionalism and courtesy, addressing patient questions and concerns effectively.
  • Record Keeping: Maintain accurate patient records, ensuring compliance with privacy and confidentiality regulations.
  • Insurance Coordination: Verify insurance coverage, process claims, and provide clear explanations of benefits to patients.
  • Patient Education: Provide basic information about dental procedures and assist with informational materials.
Qualifications:
  • Previous experience in a dental or medical front desk role is preferred but not required.
  • Excellent customer service and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Attention to detail and a commitment to accuracy in administrative tasks.
  • Proficiency in computer systems and dental software (experience with Dentrix is a plus).
  • Compassion and a genuine desire to assist patients in their dental care journey.
  • Knowledge of dental insurance procedures and billing practices is an advantage.
Benefits:
  • A supportive and collaborative team environment.
  • Opportunities for professional development and growth.
  • The chance to be part of a practice that values both patient and employee education.
  • Competitive Salary commensurate with experience, health and welfare benefits
  • Paid Vacation & Paid Holidays
  • 401k Program: with matching contributions
  • HSA with employer match
  • Life and Disability Insurance


Salary: $20-$25/hr depending on experience

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

FLSA Status:
Non-Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

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