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Help Desk Coordinator

2 months ago

Houston, United States Creative Financial Staffing Full time

Help Desk Coordinator

About the Company and Opportunity: Help Desk Coordinator

  • Our client is independently owned insurance company that has been in business for 40 years
  • Family atmosphere
  • Flexible 9/80 schedule
  • Voted one of top places to work in Houston

Overview of the Help Desk Coordinator:

Provide application support to employees by identifying problems, researching answers, and guiding them through corrective steps. When required, designing simple queries and applications to complete their request.

Provide technical support to employees by researching and answering questions, troubleshooting problems, and maintaining workspace performance

Configure hardware and software

Maintain working components through repair or replacement

Inventory Tracking

Create technical documentation and manuals

Preferred Qualifications for the Help Desk Coordinator

Bachelor's degree in Computer Science, Information Technology or related discipline OR equivalent experience OR technical training with at least 1-3 years of professional experience in an IT role.

Help Desk Experience preferred

Proficient with Microsoft Office Suite

Experience with databases i.e., Microsoft SQL and Access preferred

Experience with Visual Basic Programming preferred

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