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L1 IT Help Desk Analyst

3 months ago

Houston, United States Elastify Full time

Elastify is looking for a Tier 1 Help Desk Analyst for a client in Houston. This is a 6 month contract fully onsite. Please apply for more details.


· Post-secondary education in an IT-related discipline

· 3-5 years experience, within an IT support desk working in a team-oriented, collaborative environment.

· HDI Support Center Analyst certification is desirable


· Basic understanding of:

o User provisioning (employee onboarding/off-boarding process, procedures, and access requests)

o Access and account management practices

o Hardware procurement

o Microsoft Office products

o Network connectivity

o SAP

o VPN/RSA

o Call tracking systems

o Software/Hardware deployment tools

o Remote connectivity tools

o Incident Management and Request Fulfillment process

· Excellent written, oral, and interpersonal communication skills

· Ability to present ideas in business-friendly and user-friendly language

· Self-motivated, self-directed, and attentive to details

· Ability to prioritize and execute tasks in a high-pressure environment

· Aptitude to learn and a desire to improve one’s knowledge

· Disciplined, professional, and can work under little or no supervision.

· High level of quality and accuracy

· Team-focused and able to contribute in a collaborative environment