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Help Desk Technician

2 months ago

Houston, United States BCforward Full time

Help Desk Technician

BCforward is currently seeking a highly motivated Help Desk Technician for a Remote opportunity

Position Title: Help Desk Technician

Location: Remote

Shift Timings: Able to work any shift (Day/ Swing/ Night/ Weekend)

Anticipated Start Date: 09-23-2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ Plus Months (Contract)

Job Type: [FULLTIME (>%3D30 HOURS WEEKLY], [CONTRACT], [REMOTE]

Pay Range: $18/hr to $19/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Note: Must pass typing test.

Job Description:

  • Offer basic technical support in infrastructure services, responding to issues and providing assistance.
  • Contribute to infrastructure projects and tasks, gaining hands-on experience and knowledge.
  • Assist in monitoring and basic troubleshooting of infrastructure systems.
  • Work with the team to meet infrastructure needs and support daily operations.
  • Assist in the development of infrastructure documentation, such as incident logs and records.
  • Show eagerness to learn and grow in a technical role.
  • Develop foundational technical skills and knowledge.
  • Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
  • Proven experience in infrastructure technology analysis
  • Proficiencies in data analysis and a basic understanding of technical concepts
  • A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
  • An advanced degree in a relevant field is a plus
  • Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Help Desk Technician, Help Desk, IT Support.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222687 when responding to this ad.