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Guest Services Specialist

2 months ago

Dillon, United States Vail Resorts Full time
Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits
  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
Job Summary:

Keystone Property Management is the premier property management company in Keystone, Colorado, providing on site management services to homeowner associations, individual homeowners and guests of our resort. The properties and guests we serve span over 50 different buildings across Keystone, making for a dynamic, fast paced and fun work environment.

The Guest Service Specialist travels around the resort executing a variety of duties. These duties vary depending on the needs of our guests on any particular day, and range from delivery of welcome amenities, light maintenance duties, to assisting a guest with a lock out or luggage delivery, to simply delivering additional towels and coffee. There are ample opportunities to interact directly with our owners and resort guests, having a lasting impact upon their vacation experience.

Job Specifications:
  • Outlet: Keystone Property Management
  • Expected Pay Range: $20.00 - $22.76 / hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Intermediate, Advanced
Job Responsibilities:
  • Provide exceptional service to homeowner associations, homeowners and guests.
  • Efficiently and safely balance priorities to execute on duties in a timely manner.
  • Positively interact with guests as you perform your nightly duties and deliveries.
  • Work independently to complete assigned duties, while constantly communicating broader team about priorities, successes and challenges, and expect the team to do the same, so that all team members are successful in executing nightly duties and deliveries.
  • Other duties as assigned
Job Qualifications:
  • Experience in a service position preferred
  • ability to demonstrate strong passion for guest service a must.
  • Strong verbal communication skills needed.
  • General computer knowledge and comfort using smart phone apps, as all tasks are dispatched/managed/completed on a mobile app.
  • Valid driver's license and clean driving record required.
  • Familiarity with maintenance and building systems a plus.
  • High school diploma or equivalent required.
  • Ability to lift up to 50 pounds and comfortably move in and out of a vehicle and up and down stairs.


The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 494961
Reference Date: 06/01/2023
Job Code Function: Guest Services