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Customer Service Specialist

1 month ago

Cincinnati, United States Girl Scouts of Western Ohio Full time
Description

Customer Service Specialist (Membership Conversion & Data Specialist)

Hybrid in Blue Ash or Dayton

Girl Scouts of Western Ohio is shaping the future of girl leadership Our core strengths are rooted in our agile teams, our innovation and our belief that learning never stops. Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful career while you grow personally and professionally If you want to empower girls to make the world a better place, you belong at Girl Scouts Join the movement

The Membership Conversion & Data Specialist plays a crucial role in growing Girl scout membership by identifying and strategically matching interested individuals to Girl Scout opportunities, to reach membership conversion goals. They assist the Community Development staff in creating new troops, developing dashboards and reports to guide membership plans, placing new and renewing members using different lead campaigns and maintaining data integrity according to established membership data processes. The ideal candidate would have experience with inside sales or recruitment and be proficient navigating database management systems such as Salesforce.

ESSENTIAL FUNCTIONS
  • Support Girl Scout membership registration by contacting prospective members (leads) in a timely manner, via phone, email, or text communications through exemplary customer service to both internal and external customers
  • Contribute to council-wide and individual membership goals using established membership campaigns, data management and knowledge of the Girl Scout experience, to convert leads into members and meet conversion goals.
  • Collaborate cross-functionally across teams and with service unit volunteers to identify gaps in new and renewing membership opportunities and to facilitate placement of girls and adults in troops.
  • Manage data integrity and reporting for council-wide membership databases, including setting up / retiring troops, and identifying non-viable troops and data inaccuracies.
  • Develop, analyze and share membership reports and dashboards that identify community membership strengths and opportunities to guide membership planning.
REQUIRED SKILLS AND EXPERIENCE
  • High School diploma or GED equivalent
  • Minimum of 2 years' Data Management experience
  • Minimum of 2 years" experience in sales or telephone sales, preferred
  • Intermediate experience in Microsoft Office products: Outlook, Word and Excel
  • Effective oral and written communication skills
COMPETENCIES
  • Customer Responsiveness
  • Time Management
  • Problem-Solving
  • Achievement Orientation
  • Sales Experience
SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

POSITION TYPE/EXPECTED HOURS OF WORK

A standard work schedule typically includes Monday through Friday, 8:30 am to 5:30 pm, however may include evening and/or weekend hours or overtime as business needs require.

TRAVEL

Primarily local during the business day, although occasional regional travel needed for training and development.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Must possess a valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region. Successful completion of fingerprinting and a criminal background check as required by Ohio law. Commitment to making a difference in girls' lives as expressed in the Ends statements; mission and goals for girls, as noted in the Board Policy Manual.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BENEFITS

We value our employees' time and efforts. Our commitment to your success is enhanced by a compensation of $16.25 hourly and a generous benefits package.

PERKS
  • Ability to build your skills and grow your career
  • Supportive environment for learning and development.
  • Flexibility for work/life balance
  • Opportunity for hybrid teleworking arrangement after 90 days
  • Medical, dental, vision, accident, life insurance, and more
  • 401K- 100% match up to 5% of salary
  • 1 week off between Christmas and New Years
  • 12 days PTO
  • 6 days sick time
  • A high-achieving and fun team
  • Casual dress code


Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion, and Belonging (DEIB)

We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.

Pay Range

$16.25 Hourly to $16.25 Hourly