TCE Parts Coordinator

1 week ago


La Vergne, United States Taylor Machine Works Full time

Taylor Construction Equipment distributes multiple lines of construction products with a passion for product, service, and support. TCE supports the construction industry with reliable equipment.

Duties/Responsibilities:

  • Maintains adequate parts inventory for machines in area of responsibility. Reorders, as necessary.
  • Maintains a research cross-reference file to correctly identify parts. Obtain prices on special parts and assemblies from. e Research Analyst at headquarters office.
  • Furnishes customers with recommended parts inventory. Trains customers in the use of parts catalogs and PSO cards.
  • Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
  • Expedites daily parts shipments. Expedites delivery of emergency or back-order items to accommodate customer.
  • Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
  • Handles warranty claims and follows through to completion.
  • Assists supervisor in proper storage and disposal of EPA controlled waste.
  • Responsible for conducting monthly 5S / safety audit and ensuring that corrective actions are completed.
  • Supervises service center in absence of Service Center Manager.

    Required Skills/Abilities:
  • Excellent telephone skills.
  • Must be in physical condition as job requires lifting, stooping, and bending.
  • Operate equipment such as forklift.
  • Must have a valid driver's license and good safe driving record to be insured by the company auto insurance policy.

    Education and Experience:
  • High School graduate or GED equivalent
  • Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
  • Previous experience in a customer service-oriented role preferred.

    Benefits:
  • Medical/Prescription
  • Dental
  • Vision
  • Vacation
  • 10 Holidays
  • 401K
  • Company Paid Life Insurance

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