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Field Service Coordinator
2 months ago
Thompson Machinery is seeking a highly skilled Field Service Coordinator to join our team. As a key member of our service operations team, you will be responsible for coordinating and scheduling equipment service and repairs, ensuring maximum value of the work performed.
Key Responsibilities- Coordinate resources and personnel schedules to ensure efficient service operations.
- Maintain effective work, vacation, and training schedules for assigned staff.
- Process repair parts orders and parts returns, ensuring timely and accurate processing.
- Open and perform maintenance on work orders and segments, ensuring accurate and complete documentation.
- Enter labor hours on to work orders and close work orders in a timely manner, ensuring accurate and complete records.
- Schedule service for customer equipment, ensuring timely and efficient service delivery.
- Prepare and distribute reports for analysis to department manager, providing valuable insights and recommendations.
- Use the Dealer's business system to extract customer and equipment history, ensuring accurate and complete records.
- Prepare written reports and recommendations as required, providing clear and concise communication.
- High School Diploma (or equivalent) required.
- Three or more years of relevant experience desired.
- Technical English language skills required, with ability to write routine reports and effective correspondence.
- Able to communicate effectively with customers and employees of the organization.
- Able to calculate figures and amounts such as averages, percentages, shop math.
- Able to organize, pursue, and complete projects.
- Able to understand the basic dynamics of equipment operation and design.
- Able to use basic computer systems and programs, including Microsoft Excel, Access, Word, and Outlook; Dealer CRM; Dealer Business Systems (DBS).
- Functions effectively in a team-oriented, collaborative environment.
- Maintain a clean, safe working environment.
- Communicate effectively, verbally and in writing.
- Must be honest, reliable, and dependable, and display a positive attitude.
- Must be able to work well under occasional pressure or within work standards and deadlines.
- Must be able to work independently and/or with others in a team environment.
- Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
- Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State, and maintain current motor vehicle liability insurance.
- Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
- Able to lift up to 20-50 pounds occasionally.
Thompson Machinery is a Caterpillar equipment dealer serving the middle and west Tennessee and northern Mississippi region. Since 1944, Thompson Machinery has been an industry leader, renowned for superior solutions, lasting relationships, and stronger communities. Serving a broad range of customers in the construction, forestry, mining, industrial, governmental, and agricultural industries, as well as trucking, power generation, and marine businesses, Thompson Machinery is a total equipment solution provider.
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
