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Service Manager
4 months ago
With 100 years of success, Nixon Power Services is the world’s largest distributor of Kohler Power generators. We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.
We are currently looking for a highly motivated individual to join the team as a Service Manager in our Nashville, TN location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service. The ideal candidate will be able to lead, motivate, and influence a team of Coordinators as well as work with cross functional leaders to grow our business profitability.
What you’ll be doing:
- Lead and grow a team of Coordinators, collaborating cross-functionally with stakeholders and other teams within the company.
- Working with the Service Coordinators, increase efficiency of Preventative Maintenance schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources.
- Help develop, implement. and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses.
- Organize and optimize preventive maintenance (PM) and quoted service.
- Open, issue, track, and close service work orders.
- Conduct warranty actions and filings to internal Warranty Administrator.
- Manage field service reports (FSRs) and their appropriate follow-up.
- Supervise proper usage, flow, and disposition of FSRs.
- Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure.
- Direct all billing instruction submission and job completion action.
- Promote and lead the branch safety program, including participation on branch risk performance committee.
- Other duties as assigned.
What we’re looking for:
- Associate’s degree in business administration or related field required, bachelor’s degree preferred.
- Minimum 4-5 years of experience in power generation industry preferred.
- 4-5 years of experience in a leadership position required.
- Experience with Great Plains Dynamics applications preferred.
- Strong ability to lead, persuade, motivate, and influence others.
- Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
- Excellent communication skills, both written and verbal.
- Strong organizational skills.
- Proficient in Microsoft Suite of programs.
- Excellent customer service skills.
