Junior Service Desk Coordinator
3 weeks ago
Description
A Junior Service Desk Coordinator is responsible for a variety of account creation, configuration, troubleshooting and service duties.
Key Responsibilities:
Creating, updating and maintaining user accounts
Provide phone coverage during peak-support periods
Triage, troubleshoot and document customer service requests
Escalate tasks as necessary
Dispatch work orders received either via email or over the phone to the appropriate staff and/or partner
Ensure that tasks are followed up on in a timely fashion through the use of work order tracking software
Maintain excellent customer relations through phone/electronic communications
Requirements
Bachelor's degree or equivalent work experience
Experience troubleshooting Microsoft products
Ability to multi-task
At least 1 year of experience with tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers
Continued desire to further develop technical and non-technical skills
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