Service Desk Supervisor

1 week ago


Rochelle Park, United States Five Rivers IT, Inc. Full time
Job DescriptionJob DescriptionA leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery management.  The successful candidate will be responsible for the continuous improvement of the day-to-day responsibilities of the Service Desk. Responsible for ensuring outstanding service delivery to the company. Responsible for building and maintaining an environment of service excellence with a passionate focus on customer advocacy and customer satisfaction.
Required Skills:
  • Appropriate technical certification(s) are preferred (e.g., ITIL v4).
  • 7+ years of relevant experience, ideally in a large MSP Service Desk environment
  • Demonstrated experience leading an IT Support team or function.
  • Demonstrated experience with ITIL-oriented process design for IT Service Management.
  • Demonstrated experience working in a time-sensitive, high-visibility environment.
  • Experience with leading service desk performance indicators and service level standards
  • Experience with leading service desk technology solutions for IT and non-IT users (e.g., ConnectWise Manage).
Responsibilities:
  • Create, measure, and report on support teams KPI's against defined performance SLAs and proactively lead continuous improvement efforts (in partnership with cross-functional IT stakeholders as appropriate).
  • Deploy and promote ITIL best practices.
  • Create and Review IT Service Desk training materials and ensure proper training of all team members
  • Develop monthly reports on the service desk team’s productivity
  • Monitor, mentor, coach, and assist team members in delivering quality support
  • Will need to identify processes and procedures to develop faster and less expensive ways for productivity.
  • Sets goals and expectations for all daily tasks and projects.
  • Extensive Knowledge of Active Directory, DNS, VSphere, M365 Administration, general networking principles, & customer service skills
  • Documents system changes through change management, team processes and procedures, and system diagrams.
  • Strong attention to detail, along with organizational and time management skills are a must.
Other Details about the Job
  • This is a Full-Time position.
  • All standard benefits are included such as medical/dental/vision insurance and vacation time.
  • We encourage and reward professional certifications
  • Salary will be based on experience. A discretionary bonus is given out based on performance. Please send your resume with the expected salary. Applications lacking the expected salary will not be considered.
  • You will be placed at our Saddle Brook, NJ office, post-pandemic. Please do not apply if you are not local or are not willing to relocate.

Powered by JazzHR

Q6bzU8IiWO



  • Rochelle Park, United States Five Rivers IT, Inc. Full time

    Job DescriptionJob DescriptionService Desk  TechnicianAt Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT...


  • Overland Park, United States Davidson Hospitality Group Full time

    Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadershi Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience

  • Guest Services Supervisor

    Found in: Resume Library US A2 - 1 week ago


    Park City, Utah, United States Westgate Resorts Full time

    Job Description The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the department. Work from the Guest Services Desk to dispatch Bell calls. Train...


  • Overland Park, United States Advantage Tech Full time

    Advantage Tech is searching for a Service Desk Technician to join their client's team in Columbia, Mo. Basic Function and Responsibility Interact with technical and non-technical users in an understandable, friendly, and concise manner while solving complex technical issues.Triage and troubleshoot IT Service Desk calls, emails, chats, and walkups.Actively...

  • Service Desk Manager with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago


    College Park, United States Mission Services LLC (MSI) Full time

    Provides onsite Service Desk support at Archives II in College Park, MD, staffing the help desk in support of the day-to-day operations and support of IT applications. The minimum qualifications are: 10 years’ experience managing a service desk; Expert knowledge of desktop and server operating systems and applications; Strong written and oral communication...


  • Tinley Park, United States CareerBuilder Full time

    Description A Junior Service Desk Coordinator is responsible for a variety of account creation, configuration, troubleshooting and service duties. Key Responsibilities: Creating, updating and maintaining user accounts Provide phone coverage during peak-support periods Triage, troubleshoot and document customer service requests Escalate tasks as necessary...

  • Front Desk Operations Supervisor

    Found in: beBee jobs US - 1 week ago


    Overland Park, Kansas, United States Marriott Resorts Hospitality Corporation Full time

    Hourly Rate: $24.00Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.Pay: $24.00/hourJOB SUMMARY...

  • Front Desk Operations Supervisor

    Found in: beBee S US - 2 weeks ago


    Park City, United States Marriott Resorts Hospitality Corporation Full time

    Hourly Rate: $24.00 Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Pay:...

  • Dental front desk

    1 week ago


    Villa Park, United States YUNEZ DENTAL & ASSOCIATES Full time

    Job DescriptionJob DescriptionJob Overview:We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our dental office, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our front desk.Duties:- Greet patients and visitors with a warm and...


  • Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionAre you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?"If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you!Autograph Collection is a unique brand within...


  • Monterey Park, United States iCare Medical Group Full time $18 - $21

    Job Summary:We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor.The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment.If you are a team...

  • Bilingual Front Desk Receptionist/Office Support

    Found in: Talent US C2 - 1 week ago


    Monterey Park, United States iCare Medical Group Full time

    Job Summary:We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor.The ideal candidate should be fluent in Mandarin and/or Cantonese, possess excellent communication skills, and be adept at multitasking in a fast-paced environment.If you are a team...

  • Front Desk Clerk

    4 days ago


    Overland Park, United States Overland Park Racquet Club Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Clerk to become a part of our team! You will accommodate members, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and take paymentsConfirm phone and online reservationsRespond to members' needs, requests, and complaintsCommunicate pertinent information to...

  • Dental Front Desk

    1 week ago


    College Park, United States Simply Beautiful Smiles Full time

    Job DescriptionJob DescriptionDescription Simply Beautiful Smiles and Affiliates state-of-the-art dental practice at our College Park & Gaithersburg offices are searching for an organized and patient-focused Dental Front Desk associate. The ideal candidate for this position has exceptional communication skills with a focus on customer service. We are backed...


  • Park City, United States Hotel Park City Ruth's Chris Steak House Full time

    Job DescriptionJob DescriptionHotel Park City, member of Autograph Collection Hotels by Marriott International, is currently seeking a detailed & customer service driven Front Office Supervisor. Assists in supervising and coordinating the daily activities of the guest service team members; Front Desk Attendants, Drivers, Bell Attendants & Night Auditors, to...

  • PT - HELP DESK SPECIALIST (62080)

    Found in: Careerbuilder One Red US C2 - 2 days ago


    New Rochelle, NY 10802, USA, United States Iona College Full time

    Job DetailsJob Location: New Rochelle - New Rochelle, NYPosition Type: Part TimeEducation Level: High School/ EquivalentSalary Range: $18.00 - $19.78 HourlyTravel Percentage: No Travel RequiredJob Shift: WeekendDescriptionJob DescriptionThe primary responsibility of this position is the supervision of either Ryan or Arrigoni Library including the Technology...

  • Front Desk

    Found in: beBee S US - 2 weeks ago


    Katmai National Park, United States Bristol Adventures Full time

    Looking for energetic, customer-oriented individuals to join our team at Brooks Lodge!Brooks Lodge is located in the heart of Katmai National Park on the Brooks River! At Brooks, we carry an operating staff of twenty-six individuals in combination with the multitude of Bears, Eagles, and fish all with the purpose of providing our guests with an...

  • Front Desk

    Found in: beBee jobs US - 2 weeks ago


    Katmai National Park, United States Bristol Adventures Full time

    Looking for energetic, customer-oriented individuals to join our team at Brooks LodgeBrooks Lodge is located in the heart of Katmai National Park on the Brooks River At Brooks, we carry an operating staff of twenty-six individuals in combination with the multitude of Bears, Eagles, and fish all with the purpose of providing our guests with an extraordinary...


  • Park City, United States Park City Full time

    Job DescriptionJob DescriptionDescription:Are you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?"If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you!Autograph Collection is a unique...


  • Buena Park, United States Doosan Material Handling Solutions SoCal Full time

    Join Our Growing Company! Salary Range: $65,000 to $80,000 **JOB SUMMARY** The Service Account Supervisor serves as the liaison between Cromer and the customers, ensuring day-to-day customer service and support is executed. He/She performs complex tasks, providing ongoing support to customer accounts and technicians at the branch level. The Service Account...