Service Team Lead

1 month ago

Los Angeles, United States HomeState Hospitalities LLC Full time

DETAILED JOB DESCRIPTION

for the position of

SERVICE TEAM LEAD

CLASSIFICATION: Non-Exempt

COMPENSATION: $19.50 per hour, plus tips

All HomeState operational efforts are an extension of our core values and mission. We serve hospitality first, tacos second. Our goal is to redefine casual dining and beak down barriers of access to high quality food and caring hospitality at an affordable price point. HomeState is a home away from home. A place where everyone feels welcome and valued. No matter where you're from.

The Service Team Lead will report to the Service Manager or Assistant General Manager and embrace the vision which includes nurturing our communities within our four walls and in our surrounding community. The Service Team Lead assists with leading day-to-day operations, supporting team members through a successful shift, and reporting issues to their manager. Every member of our team strives to create an environment where everyone is treated with respect and dignity.

CORE SKILLS & RESPONSIBILITIES

  • Mastery of all core competencies for Service Team Member role.
  • Resourcefulness: Secure and deploy resources (such as people, time, equipment, materials, and support) effectively and efficiently. Adapt quickly to changing resource requirements. Bring ideas for areas of improvement to management.
  • Influential: Inspire team members to gain their support and commitment. Empower and lead by example. Team Leads are charged with maintaining the standards and elevating whenever possible using compelling arguments to find common ground that satisfy the needs of many with maintaining collaborative approach.
  • Situationally Adaptable: Adapting in real time to match the shifting demands of different situations. Change training or communication delivery for different types of learners. Observes situational and group dynamics to select best approach for a successful shift.
  • Instill Trust: Gain the confidence and trust of others through honesty, integrity, transparency and authenticity. Honors commitments & practices professional discretion.
  • Follow all HomeState standards, sanitation guidelines, policies or procedures to ensure that you are serving guests the highest quality, delivering caring hospitality, and that you are embodying the HomeState mission and core values.
  • Maintain regular, predictable attendance, which includes attendance at all scheduled shifts, training and meetings.
  • Ensure storefront, service, bathroom and kitchen areas are clean, organized and appealing to guests.
  • Take pride in your work each day to make things a little better than they were yesterday.
  • Serve as an ambassador, both internally and externally in the community.
Lead on Duty
  • Team Leads are responsible for leading and training in collaboration with management.
  • Team Leads are responsible to maintain standards and ensure a safe, healthy working environment.
  • Team Leads are often responsible for assisting ordering and receiving products.
  • Team Leads are often responsible for opening or closing the shift which includes monitoring attendance, breaks, cash management, shift reports, waste log, restaurant emails, reporting performance issues, inventory count, or other non-supervisory tasks as assigned by Management or outlined in the administrative duties matrix.
  • Team Leads are not responsible for hiring, scheduling, progressive counseling, disciplinary actions, or terminations.
Requirements

REQUIREMENTS
  • 1-2 years in the restaurant industry with guest facing roles preferred.
  • Personable and enjoys working with people and a diverse team.
  • Passion for food & hospitality.
  • Availability to work a minimum of five days per week. Extended hours and/or a sixth day may occasionally be required. Weekends, day shifts and evening shifts may be required.
PHYSICAL REQUIREMENTS
  • Ability to remain in a stationary position for long periods of time (6 or more hours per shift, excluding break times).
  • Ability to lift, push, pull, or carry up to 40 pounds (examples include beverage cambros, ice buckets, tray of food & drinks, and taking out the trash).
  • Ability to frequently bend and reach overhead (examples include stocking to-go supplies and dusting retail shelves).
  • Ability to recognize, perceive, communicate and/or comprehend directions and spatial cues as expected in a restaurant (examples include"behind" and "corner").
  • Must possess dexterity to to reach for, grasp and manipulate objects (examples include mopping, scooping ics, using a stapler or squeeze bottle).
  • Ability to regularly move around the restaurant from guests areas to kitchen areas while carrying items (such as beverage racks and food trays).
  • Must be able to work in a constant state of alertness and safe manner.
  • May be required to occasionally work in outdoor weather conditions or fluctuating temperatures (such as in the patio dining areas).

Please note that this job description is not meant to cover or include all the tasks, duties, and responsibilities the employee may be required to perform, and any assigned tasks, duties, and responsibilities are subject to change at the company's discretion, with or without notice or contemporaneous update to this document. Reasonable accommodations may be made to enable qualified individuals with disabilities and sincerely-held religious beliefs to perform the essential functions of this position, to the extent required by and in accordance with applicable federal, state, and local law; contact Human Resources to request a reasonable accommodation. Nothing in this job description modifies the at-will nature of employment.

HomeState embraces diversity and does not discriminate in employment on the basis of any classification protected by law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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