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Medical Receptionist Team Lead
2 months ago
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
- Lead a team of employees.
- Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
- With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
- Relieve staff for vacation and sick-time coverage.
- Greet incoming patients and visitors in a friendly and service-oriented manner.
- Be a liaison between the physician(s) and the patients.
- Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
- Answer phones, and schedule patients.
- Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
- Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
- Participate in meetings.
- Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
- Participate in and/or lead various projects to support center operations and quality patient care.
- Demonstrates a high level of competency and ensures team members are safeguarding patient property and Patient Health Information.
- Responsible for safeguarding on-site medications following Company policies, procedures, and any legal requirements and ensures employee adherence to on-site medication policies
- Demonstrates and ensures team members a high level of respect for company property, including any cash and patient financial information on-site or on patient portals.
- Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
- Demonstrates high-level respect for patient boundaries and cultural sensitivities during all interactions, including team members' interactions with one another.
- Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting, and ensures team members adherence to the same expectation.
- Demonstrates and exhibits the behavior that fosters an environment that is nurturing and ensures cooperative and collaborative working relationships.
If You Are:
- Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
- You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
- You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
To Ensure Success in This Role, You Must Have:
- At least 3+ years of experience as a Patient Service Representative within a radiology center.
- High school diploma
- Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
- Dynamic and knowledgeable leadership attribute
