Client Service Representative

7 days ago

Cincinnati, United States VCA Animal Hospitals Full time

**Seeking a Client Service Representative**

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need?

**VCA College Hill** is seeking a **Client Service Representative** to join **our** **team** full time or part time We are proud to to have served the Cincinnati,, OH community for over 90 years. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual

**Among the reasons to consider joining VCA College Hill**

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team

+ Leadership opportunities

+ Access to the people and financial resources of a large veterinary community

+ WOOF University, offering abundant of training in a variety of topics

+ Generous employee pet care discounts

+ Opportunities to give back through strong Shelter partnerships and VCA Charities

**VCA adds value to your compensation package with the following:**

+ **Competitive wage**

+ Medical, Dental & Vision insurance

+ Opportunity to teach and mentor

+ 401(k)

+ Free wellness subscriptions (Head Space)

+ Life and Long Term Disability insurance

+ Paid Parental leave

**Why We Need You**

As the face of **VCA College Hill** , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

+ Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

+ Scheduling and confirming appointments.

+ Placing outbound calls for follow-ups and reaching out to prospective clients.

+ Presenting and explaining fees, including processing payments.

+ Recommending, selecting, and obtaining products and services, including prescriptions.

+ Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

+ Managing medical records, charts, reports and correspondence.

+ Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesboth inside and outside.

Schedule needs

+ Hours will vary and be between the hours we are open which are Mon-Fri (715am-7pm) Sat (715-3pm) Sun (closed)

+ We are looking for someone who is available morning, afternoon & evening and is available to work on Saturdays.

Experience requirements

+ Previous experience is not required but recommended

+ At least one year of proven past experience helping customers

+ High School Diploma/GED or equivalent

+ Excellent listening and communication skills

+ Compassion for pets and peopleas well as awareness and understanding of others reactions

+ Proven decision-making skills to choose the most appropriate course of action

+ The ability to integrate new information into problem-solving

+ Proficiency in Microsoft Office

+ The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

**The salary range for this position starts @ $17 / hour**

Ready to be part of a team that feels like family? Apply today We look forward to hearing from you soon.

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