Client Accounts Representative
2 months ago
We are seeking a dedicated and friendly Client Access Representative to join our team. As a Client Access Representative, you will play a crucial role in ensuring a smooth and positive experience for our clients. Your responsibilities will include efficient billing of claims, timely follow-up on accounts, and maintaining excellent communication with clients, payers, and healthcare professionals.
Essential Duties and Responsibilities:
- Ensure accurate documentation of patient data and services provided.
- Submit claims to various payment sources electronically or by paper.
- Post payments from insurance companies accurately.
- Verify payments for services billed to insurance carriers.
- Maintain ongoing communication with patients and third-party carriers until accounts are settled.
- Handle inquiries from patients and insurance companies promptly and professionally.
- Perform collection activities, including establishing payment plans and appeals.
- Maintain strict confidentiality and adhere to all HIPAA guidelines.
Experience & Education:
- High school diploma or GED required; Associate degree preferred.
- Minimum of 4 years’ experience in customer service.
- 2-3 years’ experience in medical billing preferred.
- Knowledge of third-party contracts, reimbursement regulations, and insurance guidelines.
- Proficiency in Microsoft Office Suite.
Certificates, Licenses, Registrations Requirements:
- Medical Billing preferred.
Benefits:
- Competitive Salary
- Comprehensive Health Benefits
- Paid Time Off
- Public Student Loan Forgiveness Program
- Employee Assistance Program
- Retirement Plan
- Work / Life Balance
- Employee Recognition
- Professional Development
Disclaimer: The preceding job description outlines the general nature and level of work performed. It is not exhaustive of all responsibilities, duties, and qualifications required.
Equal Opportunity Employer: The Crossroads Center is committed to diversity and does not discriminate in employment based on color, race, sex, religion, national origin, sexual orientation, gender identity, disability, age, parental status, or other protected characteristics.
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