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Sr. IT Support Specialist

2 months ago

New York, United States Enfusion Systems Full time

**Sr. IT Support Specialist**

at Enfusion New York, New York, United States Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of fund managers from our global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we've been recognized as *Best Managed Services Provider* at the HFM EU Services Awards. We help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best invest.

As a company, were absolutely committed to the growth, development, and well-being of our people. Enfusion is where you can pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. If you're looking for a culture that is inclusive, collaborative, entrepreneurial, values diversity, fosters and rewards creative exploration, and strives to continually exceed client expectations then we're looking forward to hearing from you. Learn more about Enfusion by visiting and apply today At Enfusion were global software company is looking for a desktop/1st & 2nd line End User Support Specialist to be a part of our growing IT and Security team.

This candidate will be expected to perform shift patterns or dedicated out of hours work as a part of the global follow the sun support function.

**Core Responsibilities**

* Customer focused

* Testing and analyzing IT systems and software performance.

* Resolving incoming client and personnel IT queries remotely via email and phone, or at the office

* Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

* Avoiding service interruptions by performing system installations, updates, and maintenance procedures

* Preparing training manuals and FAQ materials for easy-access end-user guidance.

* Documenting processes and maintaining service desk records

* Making recommendations to optimize IT performance and to prevent future problems.

* Collaborating with internal departments to ensure that IT needs are met

* Self-motivated, able to manage your own time efficiently

* Able and willing to travel as there will be some remote site support necessary (POST COVID)

* Provide basic end-user desktop / LAN / VPN support

* Provide direct technical support for services such as office telephones, printers, mobile devices, and video conferencing equipment.

* Maintain records of hardware, software, and network inventory via asset management system

* Maintain existing documentation and create new documentation as required

* Excellent communication skills both written and verbal, dedication, good initiative, responsiveness and conscientiousness.

**Working & technical knowledge of:**

* Good desktop support skills

* Windows 10, Office Suite/365

* Mac OS

* GSuite

* Ring Central

* Okta

* Zendesk

* Atlassian suite

* All desktop hardware and connected devices troubleshooting

* Any knowledge of infrastructure i.e. server, networking, switching, patching would be beneficial

* Any experience working on an office relocation would be of interest

* Any experience with Microsoft Intune or Citrix VDI/VDA would be of benefit

#LI-DG1

Enfusion offers a competitive compensation and benefits package including medical, dental, and vision coverage (Enfusion covers 100% of the premiums for employees, spouses, domestics partners and qualified dependents); a 401(k) plan with a employer match; a generous Paid Time Off policy; and paid parental leave. Other perks include commuter benefits, an employee assistance program, and a Flexible Spending Account (FSA) program. All benefits and programs are subject to applicable eligibility requirements.

Enfusion is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Enfusion will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Enfusion are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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